Patients give hospital thumbs up in survey (From Swindon Advertiser)

Patients give hospital thumbs up in survey

6:40pm Thursday 14th March 2013 in News By Katie Bond

PATIENTS have given a hospital in Wroughton an almost 100 per cent rating when asked about the quality of care they received.

At BMI The Ridgeway Hospital, patients were asked a series of questions about the care they received, with 99.6 per cent recording it as good, very good or excellent.

Consultants at the hospital received an impressive 99.8 per cent rating while there was a similarly high score for nursing care at 99.2 per cent.

The independently managed survey was carried out by Howard Warwick Associates and involved more than 1,625 patients over 2012.

It showed that, when asked if they were treated with respect and dignity at all times, 96.7 per cent replied: “Yes, always.”

James Lowe, executive director at the hospital, said he was delighted with the results.

“We are proud of our patient care and work hard to make each patient’s time with us as pleasant as possible,” he said.

“The survey is an important indicator of how well we achieve this and we monitor the results very closely.

“It really is a team effort – from the consultants to the housekeepers – everyone has worked together to achieve these figures and I am proud of the high standards we have reached.

“When you are providing healthcare services you know you are going to be under close scrutiny, so surveys like this are vital if we are to continue to meet rigorous standards.

“But we won’t be resting on our laurels, we will study these results and look for ways that we can continue to improve.”

The Ridgeway Hospital has 50 bedrooms and three theatres. Last year it officially opened a new reception area following a £3.6m upgrade. The investment programme included an extension to the private hospital’s main reception, a third operating theatre, enlargement of the pharmacy and patient reception facilities, increased consulting suites with the addition of four consulting rooms, a new sterile stores building and a new car park for 30 additional vehicles.