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Adver gets couple back on the blower after phone line problems
A COUPLE who have been without a phone line for five months now have peace of mind after they were connected just days after contacting the Adver.
Pensioners Alf and Theresa Prater got so fed up with repeated promises from Talk Talk that their phone line would be fixed that he got in touch with his local paper and BBC Wiltshire.
The story ran on Tuesday and the same day engineers were out to fix the problem by simply linking up two cables from the house to a manhole on the pavement outside their bungalow in Weedon Road.
Theresa, 79, suffered a stroke nine years ago and is prone to falling over. As a result, the couple’s son bought them a panic alarm system for her to use if she ever falls and needs medical attention, but that has not been able to be fitted without the telephone line in place.
Alf, 78, who is a self-employed plumber, has also struggled to run his business.
When he turned on his computer to check his emails after the line was fixed he was greeted by more than 600 messages.
He said: “I now have a phone line thanks to the Adver and BBC Wiltshire.
“It is amazing how they jumped after I contacted the paper and I was even getting calls from several of the company’s directors.
“It is just the peace of mind it gives me, I can now go out to the shop or go for a walk and know that if anything did happen to Theresa she would now be OK and able to raise the alarm if needed.
“The alarm system is going to be fitted on Monday and we are so pleased.
“I know my business may have been affected but that is nothing compared to the health of my wife and that was my main concern.
“I just can’t thank the Adver enough for what they have done.”
The pair moved from their home in Malmesbury to a bungalow in Weedon Road, Coleview, to cater for Theresa’s medical needs.
They previously had their telephone and internet service through Talk Talk and when they moved to their new address on March 22 they were told this would go live on March 26.
On that day, a Talk Talk representative arrived at their home but said the company could not do anything because a drain was filled with water.
Later the same day, someone came to fit the cable and told the couple they had a fault on the line.
Since that day, Alf and Theresa have been visited six times and had the pavement outside their house dug up twice to try to sort out the problem, but with no luck.
A TalkTalk spokesperson said: “We are sorry Mr and Mrs Prater have been waiting so long.
“We are working with BT Openreach to investigate what went wrong, and will provide a goodwill gesture.
“We are committed to delivering a great service and learning from instances like this where we could have served our customers better.”
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