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Father’s fury over dangerous car seat
A FATHER says staff at a supermarket chain refused him the chance to replace or refund a car seat which puts his child at risk by staff.
Glinn Hambidge, 22, of Frome Road, bought the Nania Trio car seat from Asda Walmart, in North Swindon, during one of its r baby events last summer.
The seat, which stopped being sold in Asda stores in 2012, meets EU safety standards but a review by Which? consumer magazine in June 2013 marked it at zero per cent in its more demanding tests.
It urged owners to replace or return the seat, and Glinn followed the instructions listed online by Asda and contacted the seat’s manufacturer Team Tex.
The manufacturer’s phone line remained engaged, so Glinn, a security adviser visited the superstore at Orbital Shopping Park in Thamesdown Drive on Monday.
But staff there refused to give him a refund or replacement.
Asda head reiterated this refusal, despite a blog post on the Asda website, dated June 11, which advises customers struggling to reach Team Tex to return the product in-store.
Asda confirmed it had decided to allow refunds and exchanges for an upgraded car seat in-store on Wednesday morning and Glinn was told of this yesterday.
He said: “The fact it’s unsafe and no one’s been made aware until now is horrendous.
“They should have done more tests on it. Asda’s excuse about the European standards is not good enough. No one’s answered my calls or emails.
“Ultimately, we want our child safe, but people do need to be made aware of it.
“People who haven’t read this blog hidden away on the Asda website might be driving around with their children in an unsafe seat.
“There was no poster or advertisement in-store for customers, nothing at all.”
A spokesman for Asda said: “We’ve informed customers through our blog post on Your Asda, we’ve also tweeted from our Twitter account and actively engaged with customers who’ve had any queries.
“We aren’t refusing to replace or refund customers for this product and we’ll check that the Haydon store is following the correct procedure.”
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