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Pressure’s on to fix hot water problem
RESIDENTS in Lyneham and Bradenstoke were left without hot water at the weekend after a burst mains cut off the supply to the villages on Friday night.
Thames Water organised deliveries of bottled water to St Mary’s Church at Bradenstoke, and were working to stem the leaks throughout the night.
The supply was returned by Saturday morning, but the lack of pressure meant many were unable to use hot water.
And residents have complained there has been little to no dialogue with the company.
A Bradenstoke resident, who wished to remain anonymous, said: “I am thinking of writing to Thames Water and stopping my payments. There has been a total lack of information.
“They did not even tell us they were putting the water bottles here. We had to find out from our neighbours whether it was just our supply that was affected, or the mains.”
The resident said the low pressure meant water could not reach the loft to fill the hot water tank, and they were unable to turn the heating on.
“We have had no water upstairs and very low pressure in the kitchen,” they said.
“It has cost me a fortune in hot water because it is not filling up the tank. I have had to heat water on the hob for washing up, and we haven’t been able to take a bath since Thursday.”
Trevor Long, 68, of Lyneham, said he could not understand why repairs had taken so long.
“The water went off completely on Friday night, and now the pressure is so low it is like having a shower under a watering can,” he said. “If it got any lower, I would not have had any water out of it at all. “We haven’t been having showers all weekend. It felt like a lot of people using the water all at once. It often drops a little bit when a lot of people are using water, but this morning it was just diabolical.
“We haven’t heard a thing from Thames Water.
“I rang them on Friday evening and there was a recorded message confirming they had a problem. It said somebody had reported the problem at8.55pm and it was being sorted.”
Some residents were pleased with the firm’s response. Barry Wheeler, 60, of Bradenstoke, said: “Within a few hours they had dropped off a large amount of water in bottles.
“The low pressure has been going for a long time, but I thought they were very efficient in coming out with supplies. It would have been nice to be notified, but I appreciate that may have been difficult to do.”
A Thames Water spokesman said: “A 10-inch pipe burst on Vastern Wharf, near the junction with the A3102, on Friday night. We delivered bottled water to customers and repaired it by Saturday night. The leak was under a hedge and water pipe encased in concrete, which made things more complicated.
“We are relying on gravity and tankers, which are helping improve pressure while the concrete resets. We apologise for the inconvenience and expect everything to be back to normal by Wednesday afternoon.”
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