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Phone bill for £138k a weekend of worry
A DISABLED woman living in care has had a weekend of distress and poor health after she received a six figure phone bill from the UK’s largest mobile network operator.
Joanna Terry, 59, a retired psychiatric nurse of Windmill Court in Uxbridge Road, was subject to a bill amounting to £138,966.29 from T-Mobile, an EE subsidiary, on Friday.
Joanna’s volunteer carer David Shaw, 48, of Barbrook Road, Wichelstowe, opened the letter himself before sharing the terrifying news with her.
While Joanna worried herself with the prospect of the astronomical demands, David contacted T-Mobile, EE and Orange, who, he said, passed him from pillar to post before eventually confirming the bill had been sent in error.
Despite the reassurance from the communications giant, Joanna, who has post-traumatic stress disorder among a range of health issues, has said she still does not feel at ease with the situation, and wants more than a letter of apology in compensation.
“I had to have a tranquiliser to calm myself down,” she said. “One of the things that did cross my mind was this could’ve been one of those scams that take your bank details without your permission.
“And maybe the next thing is somebody saying we are going to take you to court if you don’t pay up.
“I need them to write out that this bill is void.”
David firmly believes if Joanna had opened the letter herself she would have suffered a heart attack or a stroke and been hospitalised with the shock, such is her current state of health.
The carer marched into EE’s town centre store yesterday morning after the issue had not been fully resolved by phone over the weekend.
David has told the company a letter with such a large figure should never have been posted and the potential health risks involved are worthy of more than a letter of apology.
He has demanded six months free broadband and calls on Joanna’s behalf, though he did not receive the reaction he expected from the shop’s assistants.
“The assistant manager and manager seemed to think they were doing me a favour by saying we don’t need to pay it,” he said.
“I was told I wouldn’t be getting anything out of this company.
“The lack of professionalism, lack of customer care and buck passing has been a nightmare to deal with.”
An EE spokesperson said: “We are sorry for any inconvenienced caused to Ms Terry by this technical glitch.
“We are looking into its cause and have offered her a gesture of goodwill by way of apology.”