Damning report on cleanliness at Swindon's GWH

Swindon Advertiser: Nurse Hilary Walker at the hospital after inspection report criticism Nurse Hilary Walker at the hospital after inspection report criticism

CLEANLINESS and staffing levels at the Great Western Hospital do not meet expected standards according to a Care Quality Commission report.

The damning report followed an inspection in October which found that three out of six standards were not being met by the hospital, causing a moderate and minor impact on patients.

The report found that cleanliness on the wards was “unacceptable”, with clinical waste being found in bedside bins, dust gathering under the beds, overflowing rubbish bins, tissues and protective gloves discarded beneath the beds, and dirty commodes.

The report said: “We found that some commodes on the first ward we visited were stained underneath and the stains were removable with a damp cloth.

“This suggested the cleaning had not been thorough.”

It was also found that staff were not doing enough to prevent infection.

The report said: “Not all patient beds had hand gel placed at the end of the bed, as required.

“In some cases we observed, patients may not have been adding to infection risks for themselves and others, but nursing staff were not taking responsibility for managing this effectively.”

It was also noted that the hospital had been close to reporting that too many patients had caught hospital-acquired Clostridium difficile infections.

Numbers of nurses were also shown to be below expected standards to keep people safe and meet their health and welfare needs.

The report said: “Nursing staff told us they could not give care and support to patients to the best of their ability due to there not being enough of them.

“We were told that nursing staff were being ‘run off their feet’ or ‘they are doing their best but they can’t keep up with it all.’”

The GWH has already taken steps to address the concerns raised in the report and has established an action plan to ensure that all standards are met in the future.

Hilary Walker, the chief nurse at the GWH said the report also made clear that the hospital was aware of standards that had to be met and that it already had systems in place.

She said: “I would have expected CQC to pick up on it.

“We know the nursing teams haven’t enough people on the ground.

“It’s upsetting to hear that patients feel our nurses are run off their feet.

“We don’t want any of our staff to feel under that much pressure.

“We know we need more nurses to give patients the attention and personal care we strive for, which is why we began a big recruitment drive in April and have invested over £1m in staffing this year.

“There is a shortage of nursing staff nationally, so we have addressed this by extending our recruitment internationally, to Spain, Portugal and Ireland.

“I think the risks are not about medical care but about their experience.

“I want every patient, every day, to get top quality care and have a positive experience of their care.”

Steps are also being taken to address cleanliness issues and, as a top priority, the GWH is working with cleaning provider Carillion to develop a more strident monitoring system.

Hilary said: “The key issue is with how we monitor the cleanliness. As a priority we are working with Carillion, our cleaning provider, and our senior nurses, to strengthen the cleaning regime and review how we monitor cleanliness.”

We believe standards are rising

CARILLION, which is jointly responsible for the cleanliness at the hospital, said it would be looking in to how standards could be improved at the Great Western Hospital, following the report.

A spokesman for Carillion said: “The CQC visited the Great Western Hospital in October to assess performance across a number of areas, including cleanliness and infection control, healthcare staffing, patient experiences and record-keeping.

“Cleanliness and infection control is a shared responsibility between Carillion and the trust, and we work closely together to deliver a high standard of cleanliness at the hospital.

“We monitor wards regularly and do not believe that the conclusions about cleaning at GWH are representative of overall performance as standards have shown continuous improvement over the past year.

“However, we have taken the CQC’s observations on board and have already identified and implemented some actions to make cleaning more effective and to address the issues raised.

“We are also examining with the trust how housekeeping staff and nursing teams can work more closely together and take joint ownership of cleanliness.”

FULL CQC REPORThttp://www.healthwatchswindon.org.uk/sites/default/files/ins1-984424092_rn325_great_western_hospital_20131028_f1.pdf

 

Nurses found to be caring

DESPITE its failings, the Great Western Hospital did come in for some praise in the CQC report, in particular the compassion shown to patients.

The report said: “Most clinical staff treated patients with compassion and kindness, particularly if the patient had a cognitive impairment, or were distressed.

“We saw gentle and encouraging practice by many nursing staff.

“We saw nursing staff being patient and understanding with patients who, due to dementia, asked the same questions many times; were not sure where they were or why they were there; and could also be hostile towards staff.”

Hilary Walker, the chief nurse at the GWH, said: “I am pleased that staff have been recognised for their kindness, compassion and professionalism. Of the 1.5 million patients we care for every year, the vast majority tell us they are pleased with their care and this inspection confirms that we get it right for most patients, caring for patients with privacy, dignity and respect.

“I am so proud of the compassion and care the CQC experienced when they were here. That is something you cannot train or assess.”

Comments (40)

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9:48am Wed 18 Dec 13

Always Grumpy says...

Well, employ cleaners who have no concept or knowledge of health and cleanliness practices and what do you expect?
Well, employ cleaners who have no concept or knowledge of health and cleanliness practices and what do you expect? Always Grumpy

9:58am Wed 18 Dec 13

house on the hill says...

You tend to get what you pay for, you pay minimum wage you get minimum work for it.
You tend to get what you pay for, you pay minimum wage you get minimum work for it. house on the hill

10:20am Wed 18 Dec 13

Peter DAY says...

What a surprise cleanliness standards are low at the GWH NOT.
It is very apparent when you visit there that foreign workers do not have the appetite for the jobs in hand. With all the good will in the world they will NEVER reach required standards. In saying that the British are lazy and will sit back and watch this country go down hill all around them without trying to pull it back to a great standard as it used to be.
What a surprise cleanliness standards are low at the GWH NOT. It is very apparent when you visit there that foreign workers do not have the appetite for the jobs in hand. With all the good will in the world they will NEVER reach required standards. In saying that the British are lazy and will sit back and watch this country go down hill all around them without trying to pull it back to a great standard as it used to be. Peter DAY

10:32am Wed 18 Dec 13

trolley dolley says...

Maybe now we can expect the cleaners to be replaced.

Get in people who are willing to work and not strike

It is a golden opportunity to have a full clear out so get on with it Carillion
Maybe now we can expect the cleaners to be replaced. Get in people who are willing to work and not strike It is a golden opportunity to have a full clear out so get on with it Carillion trolley dolley

11:02am Wed 18 Dec 13

Ringer says...

This is what happens when the 'cleaners' are either on strike or back in Goa for three weeks at a time.

Seriously, hire people who can do the job, aren't so easily manipulated by their entirely politically motivated union and who don't want to spend three weeks out of the country twice a year.
This is what happens when the 'cleaners' are either on strike or back in Goa for three weeks at a time. Seriously, hire people who can do the job, aren't so easily manipulated by their entirely politically motivated union and who don't want to spend three weeks out of the country twice a year. Ringer

11:06am Wed 18 Dec 13

Ringer says...

house on the hill wrote:
You tend to get what you pay for, you pay minimum wage you get minimum work for it.
Their job is to clean. If they don't like the salary, don't take the job. There's no point knowing what the salary is and then claiming you don't do the job properly because it doesn't pay enough.

They're cleaners FFS, it's never going to pay minimum wage or very slightly above. I also very much doubt most of them could do anything else (equally badly).
[quote][p][bold]house on the hill[/bold] wrote: You tend to get what you pay for, you pay minimum wage you get minimum work for it.[/p][/quote]Their job is to clean. If they don't like the salary, don't take the job. There's no point knowing what the salary is and then claiming you don't do the job properly because it doesn't pay enough. They're cleaners FFS, it's never going to pay minimum wage or very slightly above. I also very much doubt most of them could do anything else (equally badly). Ringer

11:10am Wed 18 Dec 13

moonshine50 says...

I am sure this is why my dad is not around today. He went into hospital for an operation on his neck. He was 89 and vulnerable . Within a week he caught an infection and died.
I am sure this is why my dad is not around today. He went into hospital for an operation on his neck. He was 89 and vulnerable . Within a week he caught an infection and died. moonshine50

11:22am Wed 18 Dec 13

melkshamwizard says...

Peter DAY wrote:
What a surprise cleanliness standards are low at the GWH NOT.
It is very apparent when you visit there that foreign workers do not have the appetite for the jobs in hand. With all the good will in the world they will NEVER reach required standards. In saying that the British are lazy and will sit back and watch this country go down hill all around them without trying to pull it back to a great standard as it used to be.
you say foreign workers dont have the appetite,asked any british person unemployed to do the job bet you dont get one ,the job agency in salisbury said they had plenty of cleaning jobs but nobody wants them,i have visited GWH several times,i dont think its as bad as they say,wonder how many of you critics on this page have been there.
[quote][p][bold]Peter DAY[/bold] wrote: What a surprise cleanliness standards are low at the GWH NOT. It is very apparent when you visit there that foreign workers do not have the appetite for the jobs in hand. With all the good will in the world they will NEVER reach required standards. In saying that the British are lazy and will sit back and watch this country go down hill all around them without trying to pull it back to a great standard as it used to be.[/p][/quote]you say foreign workers dont have the appetite,asked any british person unemployed to do the job bet you dont get one ,the job agency in salisbury said they had plenty of cleaning jobs but nobody wants them,i have visited GWH several times,i dont think its as bad as they say,wonder how many of you critics on this page have been there. melkshamwizard

12:15pm Wed 18 Dec 13

lets say says...

melkshamwizard wrote:
Peter DAY wrote:
What a surprise cleanliness standards are low at the GWH NOT.
It is very apparent when you visit there that foreign workers do not have the appetite for the jobs in hand. With all the good will in the world they will NEVER reach required standards. In saying that the British are lazy and will sit back and watch this country go down hill all around them without trying to pull it back to a great standard as it used to be.
you say foreign workers dont have the appetite,asked any british person unemployed to do the job bet you dont get one ,the job agency in salisbury said they had plenty of cleaning jobs but nobody wants them,i have visited GWH several times,i dont think its as bad as they say,wonder how many of you critics on this page have been there.
well i know alot off English Swindon people that would jump at the chance to get a job at GWH plus this is Swindon not Salisbury we are talking about
[quote][p][bold]melkshamwizard[/bold] wrote: [quote][p][bold]Peter DAY[/bold] wrote: What a surprise cleanliness standards are low at the GWH NOT. It is very apparent when you visit there that foreign workers do not have the appetite for the jobs in hand. With all the good will in the world they will NEVER reach required standards. In saying that the British are lazy and will sit back and watch this country go down hill all around them without trying to pull it back to a great standard as it used to be.[/p][/quote]you say foreign workers dont have the appetite,asked any british person unemployed to do the job bet you dont get one ,the job agency in salisbury said they had plenty of cleaning jobs but nobody wants them,i have visited GWH several times,i dont think its as bad as they say,wonder how many of you critics on this page have been there.[/p][/quote]well i know alot off English Swindon people that would jump at the chance to get a job at GWH plus this is Swindon not Salisbury we are talking about lets say

12:22pm Wed 18 Dec 13

house on the hill says...

melkshamwizard wrote:
Peter DAY wrote:
What a surprise cleanliness standards are low at the GWH NOT.
It is very apparent when you visit there that foreign workers do not have the appetite for the jobs in hand. With all the good will in the world they will NEVER reach required standards. In saying that the British are lazy and will sit back and watch this country go down hill all around them without trying to pull it back to a great standard as it used to be.
you say foreign workers dont have the appetite,asked any british person unemployed to do the job bet you dont get one ,the job agency in salisbury said they had plenty of cleaning jobs but nobody wants them,i have visited GWH several times,i dont think its as bad as they say,wonder how many of you critics on this page have been there.
Fortunately never, but I do have a relative who worked in A & E and did say it leaft a lot to be desired and that was if you could actually find someone and they understood what you were asking.

But agree there are loads of workers who turn their noses up at those sorts of jobs and then say they cant find anything and not just cleaning. More than a few agencies here have said you can find a job if you really want one and are prepared to work, but too many arent and just have completely the wrong attitude so will never be employed anyway.
[quote][p][bold]melkshamwizard[/bold] wrote: [quote][p][bold]Peter DAY[/bold] wrote: What a surprise cleanliness standards are low at the GWH NOT. It is very apparent when you visit there that foreign workers do not have the appetite for the jobs in hand. With all the good will in the world they will NEVER reach required standards. In saying that the British are lazy and will sit back and watch this country go down hill all around them without trying to pull it back to a great standard as it used to be.[/p][/quote]you say foreign workers dont have the appetite,asked any british person unemployed to do the job bet you dont get one ,the job agency in salisbury said they had plenty of cleaning jobs but nobody wants them,i have visited GWH several times,i dont think its as bad as they say,wonder how many of you critics on this page have been there.[/p][/quote]Fortunately never, but I do have a relative who worked in A & E and did say it leaft a lot to be desired and that was if you could actually find someone and they understood what you were asking. But agree there are loads of workers who turn their noses up at those sorts of jobs and then say they cant find anything and not just cleaning. More than a few agencies here have said you can find a job if you really want one and are prepared to work, but too many arent and just have completely the wrong attitude so will never be employed anyway. house on the hill

12:29pm Wed 18 Dec 13

Ricky1 says...

Didn't need the CQC to tell us GWH is dirty; been like it for ages. Dust under beds, soiled linen, rubbish left around. WHY haven't the staff reported it, I know patients have and nothing done. If your work place is dirty you tell someone or do something about it. At least that was the case when I worked.
Didn't need the CQC to tell us GWH is dirty; been like it for ages. Dust under beds, soiled linen, rubbish left around. WHY haven't the staff reported it, I know patients have and nothing done. If your work place is dirty you tell someone or do something about it. At least that was the case when I worked. Ricky1

12:51pm Wed 18 Dec 13

AndySN3 says...

This is what happens when a hospital is run as a business and not as a place of care.
Get rid of contract companies who want to do nothing other than make big profits, and start employing people directly again. This was the way it was years ago, and people took pride in their work , whatever the job was.
If people are paid a poor wage, they will never give their best, they are often forced to take the job or lose their benefits. The other side of this coin is that the contract companies charge a huge amount of money for them, but keeps it back for profit rather than paying their employees fairly.

For too long the NHS has been a vehicle for people to make huge amounts of money from the taxpayer, the same taxpayer who expects and indeed has the right in this country to receive the very best care available.
This is what happens when a hospital is run as a business and not as a place of care. Get rid of contract companies who want to do nothing other than make big profits, and start employing people directly again. This was the way it was years ago, and people took pride in their work , whatever the job was. If people are paid a poor wage, they will never give their best, they are often forced to take the job or lose their benefits. The other side of this coin is that the contract companies charge a huge amount of money for them, but keeps it back for profit rather than paying their employees fairly. For too long the NHS has been a vehicle for people to make huge amounts of money from the taxpayer, the same taxpayer who expects and indeed has the right in this country to receive the very best care available. AndySN3

1:09pm Wed 18 Dec 13

knittynora says...

So where are the cleaning managers in all this? Do they do snap inspections after a shift, or are they sitting in an office somewhere?
So where are the cleaning managers in all this? Do they do snap inspections after a shift, or are they sitting in an office somewhere? knittynora

1:16pm Wed 18 Dec 13

Ringer says...

knittynora wrote:
So where are the cleaning managers in all this? Do they do snap inspections after a shift, or are they sitting in an office somewhere?
Probably too scared to say anything for fear of the GMB labelling them 'racist' and calling a strike.
[quote][p][bold]knittynora[/bold] wrote: So where are the cleaning managers in all this? Do they do snap inspections after a shift, or are they sitting in an office somewhere?[/p][/quote]Probably too scared to say anything for fear of the GMB labelling them 'racist' and calling a strike. Ringer

1:17pm Wed 18 Dec 13

ging999 says...

Go to the hospital and have a look for yourselves. The cleaners are extremely lazy and if you can find one that moves quicker than a half-speed sloth, I'll be very surprised.
The whole cleaning regime is in need of a major overhaul, with new cleaners and a union that doesn't regularly encourage them to take industrial action.
Go to the hospital and have a look for yourselves. The cleaners are extremely lazy and if you can find one that moves quicker than a half-speed sloth, I'll be very surprised. The whole cleaning regime is in need of a major overhaul, with new cleaners and a union that doesn't regularly encourage them to take industrial action. ging999

1:50pm Wed 18 Dec 13

Wiltshirereader says...

Bring back Matron - Simple solution with best results!!
Bring back Matron - Simple solution with best results!! Wiltshirereader

3:29pm Wed 18 Dec 13

twasadawf says...

knittynora wrote:
So where are the cleaning managers in all this? Do they do snap inspections after a shift, or are they sitting in an office somewhere?
There hiding somewhere ,another example of spinless managers worried about PC no doubt, it's simple either do the job as described or show them the door
[quote][p][bold]knittynora[/bold] wrote: So where are the cleaning managers in all this? Do they do snap inspections after a shift, or are they sitting in an office somewhere?[/p][/quote]There hiding somewhere ,another example of spinless managers worried about PC no doubt, it's simple either do the job as described or show them the door twasadawf

4:10pm Wed 18 Dec 13

dukeofM4 says...

Same old story in this country we spend 'over the top' money building the hospital with private funding and then fail to maintain it. Other buildings around Swindon that are newly built but not always maintained include the new library, that horrible youth centre at the Orbital shopping centre, and other village centres. There seems to be a culture once it's built there's nothing to worry about.
Same old story in this country we spend 'over the top' money building the hospital with private funding and then fail to maintain it. Other buildings around Swindon that are newly built but not always maintained include the new library, that horrible youth centre at the Orbital shopping centre, and other village centres. There seems to be a culture once it's built there's nothing to worry about. dukeofM4

4:36pm Wed 18 Dec 13

Davey Gravey says...

What do people expect when cleaning is outsourced to the lowest bidder?
Same thing is happening in the care industry where also standards are going backwards.
Get used to more of this unless this awful government is removed.
What do people expect when cleaning is outsourced to the lowest bidder? Same thing is happening in the care industry where also standards are going backwards. Get used to more of this unless this awful government is removed. Davey Gravey

5:19pm Wed 18 Dec 13

Ringer says...

Davey Gravey wrote:
What do people expect when cleaning is outsourced to the lowest bidder?
Same thing is happening in the care industry where also standards are going backwards.
Get used to more of this unless this awful government is removed.
Their job is to clean. If they don't like the salary, don't take the job. There's no point knowing what the salary is and then claiming you don't do the job properly because it doesn't pay enough.
[quote][p][bold]Davey Gravey[/bold] wrote: What do people expect when cleaning is outsourced to the lowest bidder? Same thing is happening in the care industry where also standards are going backwards. Get used to more of this unless this awful government is removed.[/p][/quote]Their job is to clean. If they don't like the salary, don't take the job. There's no point knowing what the salary is and then claiming you don't do the job properly because it doesn't pay enough. Ringer

5:21pm Wed 18 Dec 13

Ringer says...

Davey Gravey wrote:
What do people expect when cleaning is outsourced to the lowest bidder?
Same thing is happening in the care industry where also standards are going backwards.
Get used to more of this unless this awful government is removed.
Do you seriously think the same people who don't clean properly now will suddenly become hygienic experts if Labour push the nation further into debt in order to pay them 50p more per hour?

Wake up Davey.
[quote][p][bold]Davey Gravey[/bold] wrote: What do people expect when cleaning is outsourced to the lowest bidder? Same thing is happening in the care industry where also standards are going backwards. Get used to more of this unless this awful government is removed.[/p][/quote]Do you seriously think the same people who don't clean properly now will suddenly become hygienic experts if Labour push the nation further into debt in order to pay them 50p more per hour? Wake up Davey. Ringer

5:40pm Wed 18 Dec 13

peewee says...

i have always noticed that the hospital was very unclean, even when i was stayed in that hospital and used the toilets on the ward there was a cup of urinal with blood and no one bothered to clear it, it makes you wonder if the cleanliness of the place is bad, what about the kitchen where they cook the food for the patients!
i have always noticed that the hospital was very unclean, even when i was stayed in that hospital and used the toilets on the ward there was a cup of urinal with blood and no one bothered to clear it, it makes you wonder if the cleanliness of the place is bad, what about the kitchen where they cook the food for the patients! peewee

5:52pm Wed 18 Dec 13

beach1e says...

yet again we have public servants failing in their jobs, yet no one seems to be losing their jobs. decent hard working tax paying people really are being ripped off by public servants and benefit claimants.
yet again we have public servants failing in their jobs, yet no one seems to be losing their jobs. decent hard working tax paying people really are being ripped off by public servants and benefit claimants. beach1e

6:40pm Wed 18 Dec 13

Emroc says...

moonshine50 wrote:
I am sure this is why my dad is not around today. He went into hospital for an operation on his neck. He was 89 and vulnerable . Within a week he caught an infection and died.
Bless you. Unfortunately the same thing happened to my Granddad at the GWH..
[quote][p][bold]moonshine50[/bold] wrote: I am sure this is why my dad is not around today. He went into hospital for an operation on his neck. He was 89 and vulnerable . Within a week he caught an infection and died.[/p][/quote]Bless you. Unfortunately the same thing happened to my Granddad at the GWH.. Emroc

6:48pm Wed 18 Dec 13

FlowerPower says...

This comes as no surprise to me. And yes, I HAVE been both an inpatient and outpatient in GWH. The maternity ward, when I was there, was filthy. Sanitary bins overflowing, and not emptied for three days, and only then because I demanded a pair of rubber gloves so i could deal with it myself. All of a sudden, amazingly, they found someone capable of emptying said bin and putting a fresh bag in it.

Bring back Matron I say, and assign cleaners to specific wards, so they begin to take a bit of pride in keeping 'their' wards clean. I have worked as a cleaner, not the best job in the world, but it's a job and I did it to a high standard. It's not difficult ...
This comes as no surprise to me. And yes, I HAVE been both an inpatient and outpatient in GWH. The maternity ward, when I was there, was filthy. Sanitary bins overflowing, and not emptied for three days, and only then because I demanded a pair of rubber gloves so i could deal with it myself. All of a sudden, amazingly, they found someone capable of emptying said bin and putting a fresh bag in it. Bring back Matron I say, and assign cleaners to specific wards, so they begin to take a bit of pride in keeping 'their' wards clean. I have worked as a cleaner, not the best job in the world, but it's a job and I did it to a high standard. It's not difficult ... FlowerPower

6:53pm Wed 18 Dec 13

Emroc says...

That's what you get when you employ people who do not know the first thing about hygiene. I'm sorry but It is true. A&E constantly smells of urine. I was given a gown to wear that smelt awful and had fresh blood stains on it. There was grime and dust all over the floor. A teddy bear on the side of the sink and the seat that my partner was told to sit on was covered in stains. Do the people who work at the hospital walk around with their eyes closed because if I worked there I would complain every day until something was done. It's completely unacceptable.
That's what you get when you employ people who do not know the first thing about hygiene. I'm sorry but It is true. A&E constantly smells of urine. I was given a gown to wear that smelt awful and had fresh blood stains on it. There was grime and dust all over the floor. A teddy bear on the side of the sink and the seat that my partner was told to sit on was covered in stains. Do the people who work at the hospital walk around with their eyes closed because if I worked there I would complain every day until something was done. It's completely unacceptable. Emroc

6:58pm Wed 18 Dec 13

The Black Hand says...

I've been there and watched a member of the public with muddy feet walk all over the ward with the cleaner cleaning behind him but I guess he didn't know how to say can you wipe your feet
I've been there and watched a member of the public with muddy feet walk all over the ward with the cleaner cleaning behind him but I guess he didn't know how to say can you wipe your feet The Black Hand

6:59pm Wed 18 Dec 13

Emroc says...

dukeofM4 wrote:
Same old story in this country we spend 'over the top' money building the hospital with private funding and then fail to maintain it. Other buildings around Swindon that are newly built but not always maintained include the new library, that horrible youth centre at the Orbital shopping centre, and other village centres. There seems to be a culture once it's built there's nothing to worry about.
I couldn't agree more.
[quote][p][bold]dukeofM4[/bold] wrote: Same old story in this country we spend 'over the top' money building the hospital with private funding and then fail to maintain it. Other buildings around Swindon that are newly built but not always maintained include the new library, that horrible youth centre at the Orbital shopping centre, and other village centres. There seems to be a culture once it's built there's nothing to worry about.[/p][/quote]I couldn't agree more. Emroc

7:07pm Wed 18 Dec 13

trolley dolley says...

Carillion should sack the lot and start again.

Some people have said that the cleaners are not paid enough, they should not be getting paid at all for the poor work they do.

As I have said before, this is a golden opportunity to sack all the cleaning department including the managers and start with a new set of people who are able and willing to do the job.
Carillion should sack the lot and start again. Some people have said that the cleaners are not paid enough, they should not be getting paid at all for the poor work they do. As I have said before, this is a golden opportunity to sack all the cleaning department including the managers and start with a new set of people who are able and willing to do the job. trolley dolley

7:24pm Wed 18 Dec 13

enuffsenuff says...

These staff get paid good money for being cleaners, over and above the average wage, with very good terms and conditions..........
...... you'd be amazed ....................
............
These staff get paid good money for being cleaners, over and above the average wage, with very good terms and conditions.......... ...... you'd be amazed .................... ............ enuffsenuff

7:33pm Wed 18 Dec 13

I-don't-believe-it says...

Well this does not surprise me one bit. I tried to write a review about the cleanliness of the hospital last year after I took a friend to accident and emergency as I was disgusted, strangely enough, it was rejected. You really do not expect it as the hospital is relatively new.... I visited a hospital in Tunisia last year and it was spotless.
Well this does not surprise me one bit. I tried to write a review about the cleanliness of the hospital last year after I took a friend to accident and emergency as I was disgusted, strangely enough, it was rejected. You really do not expect it as the hospital is relatively new.... I visited a hospital in Tunisia last year and it was spotless. I-don't-believe-it

8:14pm Wed 18 Dec 13

I-don't-believe-it says...

I have just read the report and want to add to my comment above. I also noticed a strong smell of urine in certain areas of the hospital too. This was in January and there was a putrid smell coming from one of the public toilets that almost made me heave when I opened the door. It makes you wonder why this is. On the report they said the smells appear to be coming from the cleaning area/ cupboard so it makes you wonder if the mops, etc are sterilised after use and whether different mops are used for different areas, etc. I do hope so.
I have just read the report and want to add to my comment above. I also noticed a strong smell of urine in certain areas of the hospital too. This was in January and there was a putrid smell coming from one of the public toilets that almost made me heave when I opened the door. It makes you wonder why this is. On the report they said the smells appear to be coming from the cleaning area/ cupboard so it makes you wonder if the mops, etc are sterilised after use and whether different mops are used for different areas, etc. I do hope so. I-don't-believe-it

8:44am Thu 19 Dec 13

anotherimigrant says...

I reported then to the CQC several times. They are a disgrace. The heads of departments should be sacked, (they wont) the cleaning wont improve.

But more importantly when the EA run the story of the filth house of death earlier this year all the usual sound bytes were used, as they are now, and nothing happened.

Where are our Members of Parliament in all this. Surely they should have been up the hospital complaining on OUR behalf as they are supposed to represent us on this type and on these very issues.

Instead of abseiling of the roof Robert, you should have had a "clean in" get sponsored for doing some cleaning at the filthy house of death.

The head of nursing is also a liar, when she went on the telly and said she didn't know the place was filthy, she knew the place was filth, because I told her.
I reported then to the CQC several times. They are a disgrace. The heads of departments should be sacked, (they wont) the cleaning wont improve. But more importantly when the EA run the story of the filth house of death earlier this year all the usual sound bytes were used, as they are now, and nothing happened. Where are our Members of Parliament in all this. Surely they should have been up the hospital complaining on OUR behalf as they are supposed to represent us on this type and on these very issues. Instead of abseiling of the roof Robert, you should have had a "clean in" get sponsored for doing some cleaning at the filthy house of death. The head of nursing is also a liar, when she went on the telly and said she didn't know the place was filthy, she knew the place was filth, because I told her. anotherimigrant

11:45am Thu 19 Dec 13

Yanziboom says...

Peter DAY wrote:
What a surprise cleanliness standards are low at the GWH NOT. It is very apparent when you visit there that foreign workers do not have the appetite for the jobs in hand. With all the good will in the world they will NEVER reach required standards. In saying that the British are lazy and will sit back and watch this country go down hill all around them without trying to pull it back to a great standard as it used to be.
I blame the foreigners, but Brits are worse!? What are you trying to say Pete?
[quote][p][bold]Peter DAY[/bold] wrote: What a surprise cleanliness standards are low at the GWH NOT. It is very apparent when you visit there that foreign workers do not have the appetite for the jobs in hand. With all the good will in the world they will NEVER reach required standards. In saying that the British are lazy and will sit back and watch this country go down hill all around them without trying to pull it back to a great standard as it used to be.[/p][/quote]I blame the foreigners, but Brits are worse!? What are you trying to say Pete? Yanziboom

11:50am Thu 19 Dec 13

Yanziboom says...

AndySN3 wrote:
This is what happens when a hospital is run as a business and not as a place of care. Get rid of contract companies who want to do nothing other than make big profits, and start employing people directly again. This was the way it was years ago, and people took pride in their work , whatever the job was. If people are paid a poor wage, they will never give their best, they are often forced to take the job or lose their benefits. The other side of this coin is that the contract companies charge a huge amount of money for them, but keeps it back for profit rather than paying their employees fairly. For too long the NHS has been a vehicle for people to make huge amounts of money from the taxpayer, the same taxpayer who expects and indeed has the right in this country to receive the very best care available.
Right on comrade! The NHS should charge the taxpayer more so that they can pay their staff more and deliver a better service.
[quote][p][bold]AndySN3[/bold] wrote: This is what happens when a hospital is run as a business and not as a place of care. Get rid of contract companies who want to do nothing other than make big profits, and start employing people directly again. This was the way it was years ago, and people took pride in their work , whatever the job was. If people are paid a poor wage, they will never give their best, they are often forced to take the job or lose their benefits. The other side of this coin is that the contract companies charge a huge amount of money for them, but keeps it back for profit rather than paying their employees fairly. For too long the NHS has been a vehicle for people to make huge amounts of money from the taxpayer, the same taxpayer who expects and indeed has the right in this country to receive the very best care available.[/p][/quote]Right on comrade! The NHS should charge the taxpayer more so that they can pay their staff more and deliver a better service. Yanziboom

11:56am Thu 19 Dec 13

Ringer says...

Yanziboom wrote:
AndySN3 wrote:
This is what happens when a hospital is run as a business and not as a place of care. Get rid of contract companies who want to do nothing other than make big profits, and start employing people directly again. This was the way it was years ago, and people took pride in their work , whatever the job was. If people are paid a poor wage, they will never give their best, they are often forced to take the job or lose their benefits. The other side of this coin is that the contract companies charge a huge amount of money for them, but keeps it back for profit rather than paying their employees fairly. For too long the NHS has been a vehicle for people to make huge amounts of money from the taxpayer, the same taxpayer who expects and indeed has the right in this country to receive the very best care available.
Right on comrade! The NHS should charge the taxpayer more so that they can pay their staff more and deliver a better service.
Yeah, they only get £200 Billion a year - how can anyone be expected to offer a service with that paltry budget :(
[quote][p][bold]Yanziboom[/bold] wrote: [quote][p][bold]AndySN3[/bold] wrote: This is what happens when a hospital is run as a business and not as a place of care. Get rid of contract companies who want to do nothing other than make big profits, and start employing people directly again. This was the way it was years ago, and people took pride in their work , whatever the job was. If people are paid a poor wage, they will never give their best, they are often forced to take the job or lose their benefits. The other side of this coin is that the contract companies charge a huge amount of money for them, but keeps it back for profit rather than paying their employees fairly. For too long the NHS has been a vehicle for people to make huge amounts of money from the taxpayer, the same taxpayer who expects and indeed has the right in this country to receive the very best care available.[/p][/quote]Right on comrade! The NHS should charge the taxpayer more so that they can pay their staff more and deliver a better service.[/p][/quote]Yeah, they only get £200 Billion a year - how can anyone be expected to offer a service with that paltry budget :( Ringer

1:20pm Thu 19 Dec 13

house on the hill says...

Like any business, no matter the budget, it is how the service is delivered and as always in the public sector, it is very wasteful and inefficient. Way to many admin staff and "performance" managers crunching meaningless numbers and too many "partners" who see the public sector as an easy rip off. Add to that an every increasing number of irresponsible patients with self inflicted illnesses and injuries and it isnt really a surprise.
Like any business, no matter the budget, it is how the service is delivered and as always in the public sector, it is very wasteful and inefficient. Way to many admin staff and "performance" managers crunching meaningless numbers and too many "partners" who see the public sector as an easy rip off. Add to that an every increasing number of irresponsible patients with self inflicted illnesses and injuries and it isnt really a surprise. house on the hill

2:16pm Thu 19 Dec 13

Spurs Fan says...

Take the contract away from Carillion and bring it back in house. Get the cleaning overseen by a Matron or someone else suitably medically qualified. PFI and outsourcing NHS services always seem to cost more and it would appear that these services are second rate.
Take the contract away from Carillion and bring it back in house. Get the cleaning overseen by a Matron or someone else suitably medically qualified. PFI and outsourcing NHS services always seem to cost more and it would appear that these services are second rate. Spurs Fan

12:16pm Fri 20 Dec 13

Southerly says...

It's a lose lose situation. The last cleaning manager achieved excellent ward cleanliness audit scores but many of the cleaners just did not like being asked to work to high standards. Many were just interested in getting overtime and having long holidays. They caused a crisis by striking over 20 days and their leaders encouraged workers to make up extremely serious false allegations.

Someone I know saw a housekeeper use the same cloth for the toilet and the shower.
It's a lose lose situation. The last cleaning manager achieved excellent ward cleanliness audit scores but many of the cleaners just did not like being asked to work to high standards. Many were just interested in getting overtime and having long holidays. They caused a crisis by striking over 20 days and their leaders encouraged workers to make up extremely serious false allegations. Someone I know saw a housekeeper use the same cloth for the toilet and the shower. Southerly

2:52pm Mon 23 Dec 13

FLOGGITLAD says...

Davey gravey, this is a brilliant example of labours PFI schemes, the builders got the contract to build, maintain and also clean for the 30 year duration of the contract, you couldn't get the cleaning contract if you tried, more labour shambles.. what do you also expect when the GMB, take the staff out on strike for not enough leave but say nothing to dirty wards...
Davey gravey, this is a brilliant example of labours PFI schemes, the builders got the contract to build, maintain and also clean for the 30 year duration of the contract, you couldn't get the cleaning contract if you tried, more labour shambles.. what do you also expect when the GMB, take the staff out on strike for not enough leave but say nothing to dirty wards... FLOGGITLAD

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