Swindon AdvertiserResidents can claim rebate on water bill (From Swindon Advertiser)

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Residents can claim rebate on water bill

RESIDENTS in North Swindon are scooping up a post-Christmas treat after homeowner Duncan Evans explained how they could claim a rebate from Thames Water.

Duncan, a resident in north Swindon and a member of the Priory Vale, Swindon group on Facebook, discovered many residents in new developments in the northern sector could be entitled to a rebate.

Thames Water automatically collects a charge for taking water running off the buildings straight into the sewers.

But building regulations that came into force in 2001 mean that many of the properties built in the Priory Vale area were built to standards which prevents the connection of rainwater to the sewer system.

As a result, homeowners living in properties built after 2001 are entitled to a rebate, and some residents have clawed back £180.

Future bills can also see a discount of 10 per cent because these properties do not use the sewer system.

Coun Emma Faramarzi (Con, Priory Vale), is one of the residents who has applied for the rebate.

She said: “It’s not so much the lump sum but the percentage off the bill going forward which will help.

“We don’t want to pay for something we don’t use.

“In my opinion, Thames Water should just pay everybody back, they must know what properties are over paying, so why not just take it off their bill.”

A spokesman from Thames Water said: “If the surface water from your property does not drain into our sewer then you can apply for a rebate. Surface water is rainwater that falls on to your property and runs via guttering and drainpipes into the public sewer, or water that drains into the sewers when doing things like washing the car.

“Your bill will state if surface water drainage charges are not included, but if there is evidence of a sewer close by then it is likely that surface water from your property drains directly to the sewer.”

Residents who want to find out how they can claim for a rebate should visit www.thameswater.co.uk/ your-account/566.htm.

To apply for a rebate visit secure.thameswater.co.uk/dynamic/cps/rde/xchg/corp/hs.xsl/15757.htm.

To join the Priory Vale Facebook page visit www.facebook.com/groups/2256861621.

Comments (6)

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10:34am Wed 8 Jan 14

dougosman says...

this not only applies to priory vale but I have lived in freshbrook since 1980 and only discovered in 2010 that we had also been charged for removal of surface water, our water is not connected to the sewage system, I, and a few of our neighbours have successfully applied for a rebate (but they only allow the current year). despite ofwat's website saying that they should apply rebates for longer, they were most rude when I requested that.
this not only applies to priory vale but I have lived in freshbrook since 1980 and only discovered in 2010 that we had also been charged for removal of surface water, our water is not connected to the sewage system, I, and a few of our neighbours have successfully applied for a rebate (but they only allow the current year). despite ofwat's website saying that they should apply rebates for longer, they were most rude when I requested that. dougosman
  • Score: -1

12:18pm Wed 8 Jan 14

Oliver_Donachie says...

dougosman : I can confirm that our experience in the Priory Vale area is that people are receiving a 6 year rebate and applying the discount going forward.

Fairly comprehensive details have been explained here:

https://www.facebook
.com/groups/22568616
21/
dougosman : I can confirm that our experience in the Priory Vale area is that people are receiving a 6 year rebate and applying the discount going forward. Fairly comprehensive details have been explained here: https://www.facebook .com/groups/22568616 21/ Oliver_Donachie
  • Score: 4

12:22pm Wed 8 Jan 14

The Artist formally known as Grumpy Old Man says...

I believe you can only claim for the full 6 years if your house was built after 2001?
I believe you can only claim for the full 6 years if your house was built after 2001? The Artist formally known as Grumpy Old Man
  • Score: -1

3:18pm Wed 8 Jan 14

Oliver_Donachie says...

The Artist formally known as Grumpy Old Man please don't take this as specific advice as I have only read up on these issues recently and the details are emerging but in essence the 2001 comes from the fact that any building post 2001 would have been built under regulations that do not allow rain to sewer connection.

OFWAT seem to indicate that you are allowed to claim a maximum of 6 years rebate although some residents are attempting to claim further amounts, if that is successful I am happy to update this page however to date no reply has been received on a 6 year plus plus claim but I can confirm many successful claims have been made on a < 6 year basis.

An argument and submission has also been made for another type of rebate in addition to the one in the article and if that process is successful I will report back.

For anyone that is interested this the Thames Water link for making a surface water drainage rebate claim :

https://secure.thame
swater.co.uk/dynamic
/cps/rde/xchg/corp/h
s.xsl/15757.htm

Hope that helps.
Cllr Donachie.
The Artist formally known as Grumpy Old Man please don't take this as specific advice as I have only read up on these issues recently and the details are emerging but in essence the 2001 comes from the fact that any building post 2001 would have been built under regulations that do not allow rain to sewer connection. OFWAT seem to indicate that you are allowed to claim a maximum of 6 years rebate although some residents are attempting to claim further amounts, if that is successful I am happy to update this page however to date no reply has been received on a 6 year plus plus claim but I can confirm many successful claims have been made on a < 6 year basis. An argument and submission has also been made for another type of rebate in addition to the one in the article and if that process is successful I will report back. For anyone that is interested this the Thames Water link for making a surface water drainage rebate claim : https://secure.thame swater.co.uk/dynamic /cps/rde/xchg/corp/h s.xsl/15757.htm Hope that helps. Cllr Donachie. Oliver_Donachie
  • Score: 5

3:45pm Wed 8 Jan 14

LostinDenver says...

Just to say to everyone that it is worth checking if you are connected to a Thames Water Sewer System as this is valid and was a rule established by ofwat who regulate Thames Water. Anyone that is not connected to a sewer system is entitled to a rebate think it's called Surface Water Drainage Rebate. I know this as I worked in their Customer Service Dept and got numerous calls about this. Only thing is Thames Water kept quiet about this one as is the case with most big corporate powerhouses
Just to say to everyone that it is worth checking if you are connected to a Thames Water Sewer System as this is valid and was a rule established by ofwat who regulate Thames Water. Anyone that is not connected to a sewer system is entitled to a rebate think it's called Surface Water Drainage Rebate. I know this as I worked in their Customer Service Dept and got numerous calls about this. Only thing is Thames Water kept quiet about this one as is the case with most big corporate powerhouses LostinDenver
  • Score: 0

7:04pm Wed 8 Jan 14

LordAshOfTheBrake says...

Oliver_Donachie wrote:
The Artist formally known as Grumpy Old Man please don't take this as specific advice as I have only read up on these issues recently and the details are emerging but in essence the 2001 comes from the fact that any building post 2001 would have been built under regulations that do not allow rain to sewer connection.

OFWAT seem to indicate that you are allowed to claim a maximum of 6 years rebate although some residents are attempting to claim further amounts, if that is successful I am happy to update this page however to date no reply has been received on a 6 year plus plus claim but I can confirm many successful claims have been made on a &lt; 6 year basis.

An argument and submission has also been made for another type of rebate in addition to the one in the article and if that process is successful I will report back.

For anyone that is interested this the Thames Water link for making a surface water drainage rebate claim :

https://secure.thame

swater.co.uk/dynamic

/cps/rde/xchg/corp/h

s.xsl/15757.htm

Hope that helps.
Cllr Donachie.
I think its more a case of connection to the mains sewers is an option of last resort rather than it cannot be done under the building regulations.
[quote][p][bold]Oliver_Donachie[/bold] wrote: The Artist formally known as Grumpy Old Man please don't take this as specific advice as I have only read up on these issues recently and the details are emerging but in essence the 2001 comes from the fact that any building post 2001 would have been built under regulations that do not allow rain to sewer connection. OFWAT seem to indicate that you are allowed to claim a maximum of 6 years rebate although some residents are attempting to claim further amounts, if that is successful I am happy to update this page however to date no reply has been received on a 6 year plus plus claim but I can confirm many successful claims have been made on a < 6 year basis. An argument and submission has also been made for another type of rebate in addition to the one in the article and if that process is successful I will report back. For anyone that is interested this the Thames Water link for making a surface water drainage rebate claim : https://secure.thame swater.co.uk/dynamic /cps/rde/xchg/corp/h s.xsl/15757.htm Hope that helps. Cllr Donachie.[/p][/quote]I think its more a case of connection to the mains sewers is an option of last resort rather than it cannot be done under the building regulations. LordAshOfTheBrake
  • Score: 0

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