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TV licence team aim to deliver better service
9:50am Wednesday 26th February 2014 in News
MORE THAN 66,000 households across Swindon are part of a UK-wide initiative by TV Licensing to deliver better value for the Licence Fee payer, by reducing the number of paper TV Licences issued.
With the cost of the Licence Fee frozen until 2016, the amount people pay for a TV Licence has not changed since 2011. TV Licensing has written to more than 14 million Direct Debit customers letting them know they will no longer receive an annual paper licence as long as they automatically renew and pay on time.
These changes mean it is important customers notify TV Licensing if they move house or change their personal details.
Richard Chapman, spokesperson for TV Licensing in the South West, said: “We’re always looking to increase efficiencies to deliver better value for the Licence Fee payer. “By not issuing the annual paper licence to Direct Debit customers TV Licensing will have saved around £5m from the start of the initiative to Charter Renewal in 2016. Those customers won’t require a paper licence until 2016 as we know their property is correctly licensed and their payment plans won’t change until then.”
“Without the yearly postal reminder there is a chance some customers may forget to let us know if they move house, or update their Direct Debit details. Keeping us updated of any change of details is easy and can be completed quickly and safely online or by phone.”
Customers can check or update their personal details anytime by visiting www.tvlicensing.co.uk/info or by calling TV Licensing on 0300 790 6112. Customers should update their personal details if they move house, turn 75 or change their bank details or surname so as to remain properly licensed.
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