HOTSEAT: Send us your questions for GWH chief executive

HOTSEAT: Send us your questions for GWH chief executive

HOTSEAT: Send us your questions for GWH chief executive

First published in News

GREAT Western Hospital chief executive Nerissa Vaughan will be in the Hotseat next week to answer your questions.

Nerissa took over from Lyn Hill-Tout in September 2011, after moving from the same role at The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust.

When she took on the role, Nerissa said: "Great Western Hospital is a fabulous hospital.

"I think the trust is very well placed to develop as an organisation and I am excited about bringing together hospital and community services.

"It has got really committed staff, but the idea of bringing together community and hospital services and beginning to take on Wiltshire community services is really the clincher."

If you've got a question for Nerissa, whether it be about car parking at the GWH, staffing levels or anything NHS related, email us at newsdesk@swindonadvertiser.co.uk.

Alternatively, write to Newspaper House, 100 Victoria Road, Swindon, SN1 3BE. 

Questions can also be left here.

Comments (11)

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11:28am Wed 7 May 14

EastleazeRed says...

I'd like to ask " why does everyone who is admitted to GWH come out with a worse illnesses than what they went in with " ?
I'd like to ask " why does everyone who is admitted to GWH come out with a worse illnesses than what they went in with " ? EastleazeRed
  • Score: -4

12:24pm Wed 7 May 14

Billy Jo says...

When are you going to cut back on the grossly overpaid admin and managerial posts and employ more medically experienced staff with a basic grasp of English?
When are you going to cut back on the grossly overpaid admin and managerial posts and employ more medically experienced staff with a basic grasp of English? Billy Jo
  • Score: 4

12:41pm Wed 7 May 14

Hmmmf says...

How many doctors and how many nurses employed at the GWH received their medical training overseas, and how many official complaints received about medical staff at the hospital relate to those who did not receive their training in the UK?
How many doctors and how many nurses employed at the GWH received their medical training overseas, and how many official complaints received about medical staff at the hospital relate to those who did not receive their training in the UK? Hmmmf
  • Score: 4

1:37pm Wed 7 May 14

house on the hill says...

Billy Jo wrote:
When are you going to cut back on the grossly overpaid admin and managerial posts and employ more medically experienced staff with a basic grasp of English?
I think the answer to that would be never as that would mean cutting her pay too!
[quote][p][bold]Billy Jo[/bold] wrote: When are you going to cut back on the grossly overpaid admin and managerial posts and employ more medically experienced staff with a basic grasp of English?[/p][/quote]I think the answer to that would be never as that would mean cutting her pay too! house on the hill
  • Score: 2

9:49am Thu 8 May 14

House with no name says...

Where does the CEO stand in fast tracking a purpose built Radiology Unit in Swindon which has already been promised £17 million + funding for equipment and staffing from Oxford.
We have read that the Hospital needs just £3 million to construct the building which will prevent the need for cancer sufferers having to daily travel that horrible road all the way to Oxford to receive their treatment.
Everything seems to have gone quiet whilst ill patients are still having to travel for treatment - so my questions are What is happening, When is something going to happen and Why the delay?
Where does the CEO stand in fast tracking a purpose built Radiology Unit in Swindon which has already been promised £17 million + funding for equipment and staffing from Oxford. We have read that the Hospital needs just £3 million to construct the building which will prevent the need for cancer sufferers having to daily travel that horrible road all the way to Oxford to receive their treatment. Everything seems to have gone quiet whilst ill patients are still having to travel for treatment - so my questions are What is happening, When is something going to happen and Why the delay? House with no name
  • Score: 1

12:49pm Thu 8 May 14

adsinibiza says...

Hmmmf wrote:
How many doctors and how many nurses employed at the GWH received their medical training overseas, and how many official complaints received about medical staff at the hospital relate to those who did not receive their training in the UK?
Problem isif they stopped recruting overseas they would not have enough doctors and nurses
[quote][p][bold]Hmmmf[/bold] wrote: How many doctors and how many nurses employed at the GWH received their medical training overseas, and how many official complaints received about medical staff at the hospital relate to those who did not receive their training in the UK?[/p][/quote]Problem isif they stopped recruting overseas they would not have enough doctors and nurses adsinibiza
  • Score: 1

1:34am Fri 9 May 14

Oik1 says...

Question,...........
....The Swindon Renal Unit has been open since 2003 and yet more and more renal patients are still having to travel to Oxford 3 times a week, despite having a twilight shift back on again and a new ward of 4 beds starting in the near future, Swindon GWH can't cope with the number of dialysis patients as more are still having to go to Oxford, with a waiting list of up to 18 months for a Swindon bed, is there anyone aware of the abject misery of travelling some 80 miles round trip for a session of dialysis which will normally take somewhere in the region of 10 -12 hours or more in total each time (with travelling by hospital transport), how on earth can this be in the best interests of the patient and why after all these years has the situation not been improved for the patient?
I would like to make it clear that in no way is this an attack or complaint on any of the staff of the Swindon renal unit who make every effort to treat all with respect and dignity at all times.
Question,........... ....The Swindon Renal Unit has been open since 2003 and yet more and more renal patients are still having to travel to Oxford 3 times a week, despite having a twilight shift back on again and a new ward of 4 beds starting in the near future, Swindon GWH can't cope with the number of dialysis patients as more are still having to go to Oxford, with a waiting list of up to 18 months for a Swindon bed, is there anyone aware of the abject misery of travelling some 80 miles round trip for a session of dialysis which will normally take somewhere in the region of 10 -12 hours or more in total each time (with travelling by hospital transport), how on earth can this be in the best interests of the patient and why after all these years has the situation not been improved for the patient? I would like to make it clear that in no way is this an attack or complaint on any of the staff of the Swindon renal unit who make every effort to treat all with respect and dignity at all times. Oik1
  • Score: 0

5:55pm Mon 2 Jun 14

PIXEL FAIRY says...

The basic problem with the Great Western Hospital is they do not have a basis understanding of Customer service. They cant grasp the concept of basic ITIL principals in repair. Now we are human beings not machines. But if you sent your PC or CAR to Great Western hospital and they used there principals on fixing to those items you would be screwed. They have no data base that tells them what they did to do on your last visit. Every time you are admitted they ask you the same questions. What do you suffer from, What pills do you take, What are you allergic to. All difficult questions to answer if you are doubled up in pain of your head on morphine and other drugs. If they were a car repair centre they have no record of the your car repair history, who looked at you last, and all the different faults your car has had ,who fixed them and what they replaced .Each department works in its own little silo, no one looking at you and your overall issues. If a car Garage can do this with a service book and a data base for your car. Why the hell cant they do it for me as a human. If the company who repairs the GWH MRI Scanner took the same approach the hospital do to fix faults with us the machine would never be operational.
Fantastic Facility managed and run by people with no concept of service or repair. My Advice close it down build a mono rail from Swindon to John Radcliffe. Unfortunately all the good consultants work there.
The basic problem with the Great Western Hospital is they do not have a basis understanding of Customer service. They cant grasp the concept of basic ITIL principals in repair. Now we are human beings not machines. But if you sent your PC or CAR to Great Western hospital and they used there principals on fixing to those items you would be screwed. They have no data base that tells them what they did to do on your last visit. Every time you are admitted they ask you the same questions. What do you suffer from, What pills do you take, What are you allergic to. All difficult questions to answer if you are doubled up in pain of your head on morphine and other drugs. If they were a car repair centre they have no record of the your car repair history, who looked at you last, and all the different faults your car has had ,who fixed them and what they replaced .Each department works in its own little silo, no one looking at you and your overall issues. If a car Garage can do this with a service book and a data base for your car. Why the hell cant they do it for me as a human. If the company who repairs the GWH MRI Scanner took the same approach the hospital do to fix faults with us the machine would never be operational. Fantastic Facility managed and run by people with no concept of service or repair. My Advice close it down build a mono rail from Swindon to John Radcliffe. Unfortunately all the good consultants work there. PIXEL FAIRY
  • Score: 0

8:37am Wed 4 Jun 14

PIXEL FAIRY says...

EastleazeRed wrote:
I'd like to ask " why does everyone who is admitted to GWH come out with a worse illnesses than what they went in with " ?
Because the company they use to clean the hospital should have gone to Specsavers
[quote][p][bold]EastleazeRed[/bold] wrote: I'd like to ask " why does everyone who is admitted to GWH come out with a worse illnesses than what they went in with " ?[/p][/quote]Because the company they use to clean the hospital should have gone to Specsavers PIXEL FAIRY
  • Score: 0

8:46am Wed 4 Jun 14

PIXEL FAIRY says...

EastleazeRed wrote:
I'd like to ask " why does everyone who is admitted to GWH come out with a worse illnesses than what they went in with " ?
Because the company they use to clean the wards should have gone to Specsavers. The cleaners don't follow the rules of different coloured mops for different jobs . In one of my stays I watched a cleaner come out of the area where they keep people that die with his mop and bucket come out and go straight into a ward without changing the mop or the water.

The toilets in each ward are cleaned once a day if your lucky and no one checks the bathroom after they have finished to mark it off as clean and satisfactory. I watched a nurse on the TV the other evening talk about the new Bristol hospital and how the toilet and shower facility in a ward is cleaned after every patient uses it. At the GWH I watch them clean it once a day sometimes every 2 days. If you follow them in after they finish and lift the toilet seat you will find the underside of the seat still covered in human excrement. I have spent weeks in that hospital and people have gone in and tested negative with MRSA. 2 WEEKS LATTER they have MRSA. The policy I have witnessed is they isolate that person and then discharge them. Outrageous.
[quote][p][bold]EastleazeRed[/bold] wrote: I'd like to ask " why does everyone who is admitted to GWH come out with a worse illnesses than what they went in with " ?[/p][/quote]Because the company they use to clean the wards should have gone to Specsavers. The cleaners don't follow the rules of different coloured mops for different jobs . In one of my stays I watched a cleaner come out of the area where they keep people that die with his mop and bucket come out and go straight into a ward without changing the mop or the water. The toilets in each ward are cleaned once a day if your lucky and no one checks the bathroom after they have finished to mark it off as clean and satisfactory. I watched a nurse on the TV the other evening talk about the new Bristol hospital and how the toilet and shower facility in a ward is cleaned after every patient uses it. At the GWH I watch them clean it once a day sometimes every 2 days. If you follow them in after they finish and lift the toilet seat you will find the underside of the seat still covered in human excrement. I have spent weeks in that hospital and people have gone in and tested negative with MRSA. 2 WEEKS LATTER they have MRSA. The policy I have witnessed is they isolate that person and then discharge them. Outrageous. PIXEL FAIRY
  • Score: 0

8:54am Wed 4 Jun 14

PIXEL FAIRY says...

House with no name wrote:
Where does the CEO stand in fast tracking a purpose built Radiology Unit in Swindon which has already been promised £17 million + funding for equipment and staffing from Oxford.
We have read that the Hospital needs just £3 million to construct the building which will prevent the need for cancer sufferers having to daily travel that horrible road all the way to Oxford to receive their treatment.
Everything seems to have gone quiet whilst ill patients are still having to travel for treatment - so my questions are What is happening, When is something going to happen and Why the delay?
I was told the new MRI SCANNERS WILL ARRIVE THIS SUMMER.
The scanner they have at the moment is so old its like having a 8 bit IBM XT first generation computer. Yes its had lots of software updates but the tesla magnets are very small and weak in comparison to the units built today. As is the image resolution electronics in there scanner. The MRI scanner was introduced in the early to mid 1980 in UK NHS. The unit at the great western is one of them . The images it produces are like comparing a 1985 colour TV to a modern 4k high definition blue ray TV. That is why so many problems are missed and people go undiagnosed.
[quote][p][bold]House with no name[/bold] wrote: Where does the CEO stand in fast tracking a purpose built Radiology Unit in Swindon which has already been promised £17 million + funding for equipment and staffing from Oxford. We have read that the Hospital needs just £3 million to construct the building which will prevent the need for cancer sufferers having to daily travel that horrible road all the way to Oxford to receive their treatment. Everything seems to have gone quiet whilst ill patients are still having to travel for treatment - so my questions are What is happening, When is something going to happen and Why the delay?[/p][/quote]I was told the new MRI SCANNERS WILL ARRIVE THIS SUMMER. The scanner they have at the moment is so old its like having a 8 bit IBM XT first generation computer. Yes its had lots of software updates but the tesla magnets are very small and weak in comparison to the units built today. As is the image resolution electronics in there scanner. The MRI scanner was introduced in the early to mid 1980 in UK NHS. The unit at the great western is one of them . The images it produces are like comparing a 1985 colour TV to a modern 4k high definition blue ray TV. That is why so many problems are missed and people go undiagnosed. PIXEL FAIRY
  • Score: 0

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