Leaking water pipe is damaging home

Carl Walker at his home

Carl Walker at his home

First published in News by

ELECTRICIAN Carl Walker has been left fearing for the foundations of his house after a leak in a mains water pipe flooded his garden.

Since May this year, water has been leaking out of a water pipe crossing the nearby travellers’ site to serve an industrial unit behind Glenville Nurseries in Wootton Bassett and flooding Carl’s neighbouring property in Marlborough Road.

Despite numerous calls, letters, and messages sent to utilities company Thames Water, which owns the water pipe, nothing has been done.

Carl, 37, said: “The water has just flooded my property.

“There is two inches of water on the top of my garden, there are pond skaters and other wildlife in the water on my drive and the water is lifting the patio away.

“It’s seeping into the foundations of my house, and I have no idea the extent of the damage it is doing.

“Thames Water have come out a few times but they haven’t done anything about it.”

As well as posing a serious risk to his property, the water has impacted the quality of life for the rest of Carl’s family, especially his three-year-old daughter.

He said: “My daughter can’t play in the garden because it’s flooded. She can’t play outside at all.

“I can’t cut the grass because it’s underwater and there is pond life developing on my drive.

“There are now mosquitos breeding in it as well, and we avoid going outside because we keep getting bitten.”

The water pipe serves a company called Combined Scaffolding which is located some distance behind the property, and over the past few months Carl has made an arrangement with the company in order to lessen the damage to his home.

He said: “When it first started earlier this year I went over and just switched it off, but then they complained that they had no water.

“So now I switch it off at night and then switch it on again in the morning, and it leaks all through the day.”

The leak is on private land used as a mobile site for travellers, and in order for Thames Water to access the site, they need to get permission from the site owner, or a warrant and police escort in order to start digging up privately owned land.

So far, they have had difficulty contacting the land owner. A spokesman from Thames Water said: “The leaking pipe is on private land and so we’re currently arranging permission to get in there to carry out the repair, which we know has taken longer than it should have done to sort out.

“This leak is on a private supply pipe and, although not our direct responsibility, we will get straight in and fix it for free as soon as we are allowed.”

Comments (8)

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8:27am Mon 11 Aug 14

Isthisthebestswindon cando says...

It has taken since May for Thames Water to still not get permission? Good grief, that is a poor reflection on their level of customer service. Contact OfWat about the issue would be my thought....
It has taken since May for Thames Water to still not get permission? Good grief, that is a poor reflection on their level of customer service. Contact OfWat about the issue would be my thought.... Isthisthebestswindon cando
  • Score: 10

8:35am Mon 11 Aug 14

Arrowfield says...

If it involves travellers then there are bound to be problems. Still, they can re tarmac his drive after the leak is fixed!
If it involves travellers then there are bound to be problems. Still, they can re tarmac his drive after the leak is fixed! Arrowfield
  • Score: 7

11:13am Mon 11 Aug 14

The Jockster says...

I trust Carl is withholding his water rates to T W I would be for sure!
I trust Carl is withholding his water rates to T W I would be for sure! The Jockster
  • Score: 4

1:24pm Mon 11 Aug 14

house on the hill says...

Isthisthebestswindon cando wrote:
It has taken since May for Thames Water to still not get permission? Good grief, that is a poor reflection on their level of customer service. Contact OfWat about the issue would be my thought....
Its on private land so they don't actually have to get involved at all, so I would say the fact they are getting involved at whatever level is pretty good really.
[quote][p][bold]Isthisthebestswindon cando[/bold] wrote: It has taken since May for Thames Water to still not get permission? Good grief, that is a poor reflection on their level of customer service. Contact OfWat about the issue would be my thought....[/p][/quote]Its on private land so they don't actually have to get involved at all, so I would say the fact they are getting involved at whatever level is pretty good really. house on the hill
  • Score: 5

6:04pm Mon 11 Aug 14

Ollie Dognacky says...

Easy to sort out 😃
Dig a hollow or bury a bucket in the area that floods first.
Then set up a pump with a float switch in the bucket.
Attach a pipe to the pump to direct the water back to where it came from.
The travellers will then sort out their own problem
Easy to sort out 😃 Dig a hollow or bury a bucket in the area that floods first. Then set up a pump with a float switch in the bucket. Attach a pipe to the pump to direct the water back to where it came from. The travellers will then sort out their own problem Ollie Dognacky
  • Score: 7

8:35pm Mon 11 Aug 14

tower resident says...

Another poorly researched story by the Adver. Firstly they say the pipe is owned by Thames Water, then further on they say it is a private supply pipe, and as such Thames Water are not responsible for its repair.

How they (The water company) can under Section 75 of the Water Industry Act 1991 serve notice on the owner to get it repaired, and then if the owner of the pipe has failed to get it repaired, the water company can ask the Courts to grant a warrant to give them permission to enter the land and repair the pipe, and then recharge the owner of the pipe for the costs they have incurred.

But to keep the Courts happy the Water Companies tend to give the pipe owners at least two to three warning letters, and sometimes offer to repair a leaking private water pipe at a discount.

I found this out by doing about 45 minutes research.
Another poorly researched story by the Adver. Firstly they say the pipe is owned by Thames Water, then further on they say it is a private supply pipe, and as such Thames Water are not responsible for its repair. How they (The water company) can under Section 75 of the Water Industry Act 1991 serve notice on the owner to get it repaired, and then if the owner of the pipe has failed to get it repaired, the water company can ask the Courts to grant a warrant to give them permission to enter the land and repair the pipe, and then recharge the owner of the pipe for the costs they have incurred. But to keep the Courts happy the Water Companies tend to give the pipe owners at least two to three warning letters, and sometimes offer to repair a leaking private water pipe at a discount. I found this out by doing about 45 minutes research. tower resident
  • Score: 4

2:37pm Tue 12 Aug 14

It's my life says...

As it's to do with travellers and a utilities company I would think your dealing with the two worst!!! I feel for the victims involved it's obvious where the problem is coming from or who has caused it?

Lets hope that the water company does the right thing in this case and not stick with who they are afraid of!!!!

On another note! It's disgusting how much water has leaked and is still leaking... Good job we have plenty to go about and waste?? NOT!!
As it's to do with travellers and a utilities company I would think your dealing with the two worst!!! I feel for the victims involved it's obvious where the problem is coming from or who has caused it? Lets hope that the water company does the right thing in this case and not stick with who they are afraid of!!!! On another note! It's disgusting how much water has leaked and is still leaking... Good job we have plenty to go about and waste?? NOT!! It's my life
  • Score: 0

12:03am Wed 13 Aug 14

Skyscraper says...

That leak was there about two years ago when that property was first on the market!
That leak was there about two years ago when that property was first on the market! Skyscraper
  • Score: 0

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