STAFF from Swindon-based contact outsourcer Carpeo are celebrating, after scooping the award for Customer and Staff Care at the Wiltshire Business Awards for the second year running.

Carpeo, which has clients from the energy, motor finance, home delivery and magazine subscriptions sectors, has been running since 2003 and provides a customer contact centre for businesses.

The company’s main focus is managing interactions across channels spanning the entire customer lifecycle – from acquisition through service and growth to retention and renewal.

It concentrates on the importance of customer interaction and recognises the value created in a sale, a resolved query or an opportunity to gain further insight from a potential customer.

The judges for the award, which was sponsored by Mainline Employment, said: "This company has grown from 120 employees to over 250 this year, mainly due to the hard work and dedication of their work force.

"They have strived to ensure all clients are looked after and no contacts lost before concentrating on new business.

"Their success has come from getting to know their clients products and services, ensuring their team treat every client as their own company and providing and excellent customer service so that the callers go away happy.

"Alongside this, their staff are very enthusiatic and happy and enjoy their role, which was evident throughout the company visit."

The runners up for the award were Swindon-based health and social care experts SEQOL and Chippenham learning and development agency RTS Group.

The 2014 Wiltshire Business Awards, which took place at Center Parcs Longleat, featured six other categories, including Business Person of the Year, Apprenticeship Employer, Environmental, Medium Sized Enterprise of the Year, Services to the Community, and Small Business of the Year.

Winners in each category gained automatic entry into the night’s most prestigious award – the Overall Excellence Award – which was sponsored by Thrings, a long-time partner of the event.

For more information about Carpeo, visit www.carpeo.com