WREN Kitchens has come under fire from more dissatisfied customers following the Adver’s report a woman has been forced to sofa surf for weeks because of the delay in installing her new bathroom.

Jo Lister and her partner Adrian Buratta, both 46, paid £18,300 for their new kitchen and it was delivered to their cottage in Stratton St Margaret on February 23, ready to be installed by their own fitter.

But three months on the couple have no running water or cooking facilities as they claim the company is unwilling to replace the faulty items they sent.

“We soon realised when we unpacked the kitchen 90 per cent was damaged or missing,” said self-employed beautician and hairdresser Jo.

“We rang them up and they said carry on fitting it and they would replace it later. There are chips in the fittings and the appliances have dents in and are scratched. The quality is not what you are shown in the showroom.

“For them to even agree to look took six weeks.”

Jo said Wren eventually agreed on a replacement kitchen and she had to order it through email. But she then had a visit from Tony Knott, who works for the quality control department, and she claims he told her she would not be getting a new kitchen but they could offer a discount for the damaged goods.

Weeks later the couple are no closer to getting their dream kitchen finished. They say they have been without running water, worktops and cooking facilities for 14 weeks, forcing them and their two dogs to live upstairs.

Jo, who last had contact with the company on Friday, has also contacted the Furniture Ombudsman and her bank.

She added: “We are spending about £1,000 a month on food and getting ready meals in.

“Anger, frustration, stress – we’ve gone through every emotion you can go through. My kitchen has taken longer than my two-storey extension.”

Gaynor Deacon, who lives in Coleview has also had a similar experience with the company. Work on her £8,000 kitchen started in October.

She said: “It has taken them 26 weeks to complete our kitchen to a reasonable standard having been promised it would take a week by their salesman.

“We spent hours on the phone or writing emails just trying to get someone at Wren to talk to us about the problems we were experiencing. I sat in their showroom for three hours one afternoon demanding action.

“We have written to their managing director and customer services without reply. We have persistently asked for their complaints procedure which they refused to give us.

"When I asked for a copy of a report done on the poor fitting of our kitchen by the first fitter under the freedom of information act I was told they had deleted it from their file.”

A spokesman from Wren said: "Whilst we think it is clear that the vast majority of customers are very happy with the product and service they get from Wren, there are always occasions when things do not go as either we, or the customer would hope.

"In the particular cases highlighted by the Swindon Advertiser, we have been given less than 24 hours to investigate and it is therefore very difficult to give a full explanation but we are clearly very sorry if the service that Jo Lister and Gaynor Deacon have experienced is below that which the vast majority experience.

"We are in communication with both customers, and are in the process of resolving any outstanding issues."