A RODBOURNE family got more than they bargained for at dinner time when they discovered part of a child’s dummy in a bag of rice from Iceland.

Justin Rivers, 42, noticed a strange clear rubber object as he was sitting down to eat with his partner and their children.

Only when he removed it from the food did he realise it was the rubber teat from a dummy.

“It’s pretty shocking, I was disgusted,” said Justin.

“Think of the possibilities, I’ve got twin seven-year-old daughters, what if one of them had swallowed it or choked on it.

“The whole ordeal made me feel sick inside.”

The clear appearance of the dummy meant it was not possible to spot in with all the food.

“My partner had laid it all out on the table and it was only then that I spotted it, I said what on earth is that?

“It was about an inch long, clearly rubber and it had a hollow bit at the top where the plastic would go in.

“We were shocked.”

Justin’s partner, Hayley, had bought the bag of egg fried rice from the Iceland store on Cricklade Road in Gorse Hill.

It wasn’t the first time she had picked up that particular item so she didn’t expect to have any problems.

Justin and Hayley rang Iceland straight away to complain about the surprise discovery.

They were given an email address and asked to send photos but when they did the response they received did not reassure them that the company was taking the matter seriously.

Justin said: “We rang customer services and they got us to email them the photos.

“To be honest the answer we got was pretty shoddy – they just said they would look into it, no apology at all.

“It’s really poor customer service especially from a national company, their attitude to the complaint was totally unacceptable.”

Justin is now expecting to receive some packaging from the firm so that he can send back the rice and the mystery rubber object to be looked at.

Asked whether he and his partner would continue to shop at the store, Justin said it would all depend on how the company handled their complaint moving forward but that so far he hadn’t been impressed at all.

A spokesman from Iceland said: “Please be assured that we take all complaints extremely seriously.

“We can confirm that Mr Rivers has been in touch with our customer care department regarding the foreign body.

“We have arranged for the item to be collected in order for our supplier to carry out a thorough investigation.

“As soon as we have the results of this investigation we will get back in touch with Mr Rivers.”