Wiltshire Police are endorsing the first national awards for control room staff.
The Control Room Awards have been launched by APD Communications, which specialises in mission critical solutions for emergency services.
The awards are the first to recognise and reward unsung heroes within critical control rooms across the UK.
John Flynn, Head of Contact Management for Wiltshire Police, said: “Control room operators are ordinary people doing an extraordinary job.
“When our staff answer a 999 call they have no time to prepare for what the next few seconds will bring.
“As soon as they take a call they can be presented with a set of circumstances that are emotional and traumatic, with a distressed person at the end of the line. It’s their job to elicit all the right information from them in a very controlled manner to ensure our officers can respond to the incident appropriately. They perform that role with great professionalism and skill.”
Wiltshire Police are actively participating in the awards and encouraging entries recognising the excellent work of staff in the Contact Management team.
Nominations are open until Thursday January 18, with the awards shortlists scheduled to be announced on February 1.
To nominate an individual or team, visit controlroomawards.com/nominate
Anyone interested in becoming a sponsor for the event should visit controlroomawards.com/sponsorship
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