A ROOFER is angry with a housebuilding company after it took two years to fix faults with his new build home.

John McCarthy of Ray Close, Greenmeadow, says he repeatedly complained to Taylor Wimpey about the condition of his house but his concerns fell on deaf ears. Despite being new, he claims the home was riddled with problems including a creaky ceiling, a leaky roof and gas leaks.

The company attempted to address the leaking roof by installing tile vents in the loft, but the homeowner says the fix then allowed snow into the property.

He also says he was forced to move out for a week while a ceiling in the house was repaired.

Taylor Wimpey says it has done everything it can to help Mr McCarthy settle into his new home, but the homeowners said: “It’s been two years of hell.

“The whole street has had the same problems and they’re suffering. If someone was upstairs it was as if they were walking around in steel boots with all the cracking and creaking.

“The main problem with the ceiling was that the joists were placed too far apart and the screws were cutting through the plasterboard.

“They told me it was a micro-cracking problem”

Six months after the creaking was reported, Taylor Wimpey reinforced the ceiling with resilient bars which solved the problem, but Mr McCarthy still feels aggrieved at the way he has been treated by the housebuilding company.

He claims Taylor Wimpey offered him no compensation, blamed condensation problems on his lifestyle choices, and was dismissive in its communications with him.

Pictures of the property appear to show an outbreak of mould on the wooden joists in his attic, something he blames on the leaky roof.

He added: “I thought it was a bit of a kick in the teeth.

“We bought the house for top money, we bought a dream. We thought we’d buy a new one so that everything was new and would come with a warranty. But it’s not the dream we were sold when we walked in.

“I love the house, it’s beautiful, but it’s left a bad taste in the mouth. And they’ve taken years to complete it.

“You get blue in the face ringing them up. It’s been a dreadful journey.”

A spokesperson for Taylor Wimpey Bristol said: “As a responsible homebuilder, we do not underestimate the impact of the settling in process and have a dedicated customer service team in place to assist with any issues that may arise.

“We take the concerns of Mr McCarthy very seriously and have worked with him since moving in to resolve these as swiftly and efficiently as possible. We encourage any customer who wishes to discuss their property to get in touch with the team, who is always happy to help.”