WHEN Susan York, a pensioner from Old Town, ordered a new fridge-freezer, she didn’t expect a month of misfortune.

And re-arranging delivery for last Friday, the 13th, didn’t help.

Susan ordered it from Appliance City a month ago as it had the model she wanted in stock.

It was due to arrive in June, but this had to be postponed as her kitchen refitting was delayed.

This meant an operation on Susan’s elbow also had to be postponed

A day before the Friday 13 delivery, Appliance City told her there’d been a mix-up and the product she ordered had been given to someone else.

The retailer offered her another, different, product, then claimed another supplier had the one she wanted available for immediate dispatch.

This, however, was also the wrong one.

Susan had sold her old fridge-freezer and was using a spare fridge from her garage to get by until her order arrived - until that broke on Wednesday.

Susan said: “Everything that could go wrong has gone wrong.

“It’s just been setback after setback and this is the last straw, I’m so stressed and tired and cross.

“The company said they would have plenty of fridge-freezers in and I believed them, but I think they gave mine away to someone else after the delivery got postponed.

“I’ve had to buy an extra fridge while I wait 10 days for my new one from John Lewis to arrive, so I should be compensated for that extra expense.”

Susan has problems with her elbow and is going to have an operation later this year which means she won’t be able to lift anything heavier than five pounds, so she really needs her fridge-freezer.

She said: “I couldn’t manage without a fridge in this weather, and I can’t go shopping for fresh food every day because it’s extremely painful.

“I wouldn’t have sold my old ones if I knew about the mix-up earlier, but they only told me the day before.

”

A spokesperson for Appliance City said: “We are very sorry that Mrs York was let down in this manner. As a small family run business, customer service is a high priority.

“There was a mistake made within our warehouse which resulted in us being one short of the appliance ordered by Mrs York.

“Mrs York had suffered other issues with her kitchen and the non-availability of the fridge freezer compounded her distress.

“We have apologised and given a full refund but would not pay compensation in this case.”