Train company promises to do better (From Swindon Advertiser)

Train company promises to do better

8:50am Tuesday 26th February 2008 in News By Ben Perrin

SWINDON train company First Great Western will invest £29m to improve services, it has emerged today.

First will address poor performance in relation to cancellations and delays.

It acknowledges its service has fallen short of its own standards and the expectations of passengers.

The company says it is committed to improving performance and will take the necessary action to ensure cancellations and delays are minimised.

In the past year the company has come under fire from passenger groups and regulators for the service they provide.

Andrew Haines, FGW chief operating officer, said: "We've put together a robust and realistic plan that sets out our broader vision to re-establish the First Great Western franchise as delivering good performance and benefits to all its customers.

"There is a considerable momentum to transform the business and taken together with the management changes we have made, we are confident of our ability to improve performance."

The company has developed a package of additional fleet and depot improvements to enhance reliability.