A STRATTON nursing home says it is working to rectify failings which led to inspectors branding it 'inadequate' after an inspection.

The Care Qualities Commission (CQC) visited Church View Nursing Home, in Rainer Street, in May and rated the facility as 'inadequate' in all areas.

Coate Water Care Homes, which operates Church View, said the management team had changed since the inspection and had made 'excellent progress' in addressing the failings.

But the report said: "Staff were not consistently responsive to people's needs and there were a high number of people with significant pressure ulceration.

"Proper interventions were not in place to ensure each person's wound and skin pressure area care was managed effectively."

The report also detailed a lack of staff at the home, which could accommodate up to 43 people and that records were not kept up to date.

"Staff had not consistently signed the medicine administration record to show they had administered record to show they had administered people's medicines as prescribed," it said.

The home was rated 'inadequate' in all five areas of inspection: Is the service safe, is the service effective, is the service caring, is the service responsive and is the service well-led?

A statement from Coate Water Care Homes said new management had been addressing the concerns of inspectors.

"Carole Laurelli was appointed Manager at Church View in December 2014," the firm said.

"Carole and her operations manager, Michelle McKeever, are highly experienced care professionals who take their responsibilities to the people in their care extremely seriously.

"Their initial audit of Church View Nursing Home identified a number of shortfalls in the care planning and documentation processes in place by the previous manager, who no longer works for Coate Water Care."

It added: "One of the core principles of Coate Water Care is transparency - in fact, it was Mrs Laurelli’s own notifications to CQC that prompted the inspection of Church View Nursing Home back in May 2015."

Mrs McKeever said: “Church View has 23 very happy residents. There is an open and friendly environment and we are offering the great level of personal care our residents deserve.

"There are no concerns from the residents or the families about the quality of care.

"It is a matter of deep regret that these problems at the home have occurred and that the disappointing performance of the previous manager put our reputation at risk and crucially, failed to provide the level of fantastic service the residents deserve.

"We will continue to work with CQC, Swindon Borough Council and the Safeguarding Team to ensure the level of service is something we can be proud of and that our life-affirming support and empathy is valued by our residents and their families.

“Church View Nursing Home continues to offer a lovely care home with 24-hour care and nursing support for our residents who want to enjoy life in a comfortable and homely environment.

"It is maintained to impeccable standards and staffed by a dedicated team of nurses and care professionals. We will be going all out to prove that Church View is a quality care home."

The home has enforced a voluntary embargo on new patients and will be reinspected by the CQC in the coming months to ensure services have been improved.