FOR the second year in a row Stagecoach West has honoured its staff at its Customer Services Awards with two Swindon employees scooping awards.

Throughout the year the company receives many commendations from customers by phone, email and twitter on the excellent customer service they’ve received and every commendation is read by the directors at head office.

The top staff members who have received really special commendations from the public are then celebrated with an awards event which this year was held at The Queen’s Hotel, Cheltenham.

Directors and managers paid tribute to their dedication over the course of the evening, with the winners of the Stagecoach West Customer Services Awards each receiving a certificate and gift presented by Rupert Cox, Managing Director of Stagecoach West.

The event was a glamorous affair with dinner prior to the prize giving. Rupert Cox commenting on the evening said “We are lucky to work with so many fantastic people who really make a difference to our customers every day. This event has been made possible by our customers sharing their thoughts and getting in touch”.

Each member of staff was recognised on the night with highlights from their commendations before the winners were announced. The winners this year were;

Amy Sansum who formerley worked in Cheltenham and now works in Swindon, received many commendations throughout the year won West Female Driver of the Year. Ben Davis won West Male Driver of the Year.

Ben was the company's first Driver of the Year in 2015 and again has had the most commendations in our business, making him the Driver of the Year for the second year in a row. Ben works out of the Cheltenham Depot.

Swindon driver Neil Brooking was Runner-Up Driver of the Year with lots of commendations for the second year in a row.

Diane Walton was awarded Frontline Hero for her fantastic customer service for more than 20 years at Cheltenham Travel Shop.

During the past 12 months Stagecoach West has received 156 driver commendations and 185 reception staff nominations.

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