New league tables published by the Competition & Markets Authority (CMA), based on a survey of personal and business banking customers, have been published.
Personal banking - overall service quality
Customers with personal current accounts were asked how likely they would be to recommend their provider to friends and family. The results show the proportion of customers of each provider who said they were "extremely likely" or "very likely" to recommend each service.
1 - First Direct 85%
2 - Metro Bank 83%
3 - Nationwide 73%
4 - Coventry - 68%
5 - Santander - 64%
5 - Barclays - 64%
7 - Halifax - 61%
7 - Yorkshire Bank 61%
9 - Lloyds 60%
9 - Natwest 66%
9 - TSB 60%
12 - Bank of Scotland 57%
13 - HSBC 55%
15 - Clydesdale 49%
15 - Royal Bank of Scotland 49%
Business banking - overall service quality
SME customers with business current accounts were asked how likely they would be to recommend their provider to other SMEs. The results show the proportion of customers of each provider who said they were "extremely likely" or "very likely" to recommend each service.
1 - Handelsbanken 84%
2 - Metro Bank 73%
3 - Santander 66%
4 - Barclays 62%
5 - Lloyds 61%
6 - Natwest 57%
7 - Bank of Scotland 54%
8 - Yorkshire Bank 53%
9 - HSBC 51%
9 - Allied Irish Bank 51%
9 - TSB 51%
9 - The Co-Op Bank 51%
13 - Clydesdale - 50%
14 - Royal Bank of Scotland 47%
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