Patients at Great Western Hospital and their families will be able to tell hospital bosses how they feel about the care they have received there in a week-long initiative starting on Monday.

The hospital is taking part in the international Experience of Care Week, to allow care to be improved by listening to those who receive it.

Every day, patients, families and visitors are invited to stop by a stand in the Atrium which will be addressing a different area of Experience of Care every day. These will include Quality Improvement, the role of the Patient Advice Liaison Service team, Equality and Diversity and how the Trust Charity, Brighter Futures, helps to make positive impacts to services.

Deborah Tapley, head of the patient advice and liaison team, said: “We really value patient feedback here at Great Western Hospital. If there is ever an opportunity for our staff to better their care, we always want to hear it.

“There are lots of examples across the Trust already of services that have adapted the way they care for patients based on feedback they have received. We will keep using this feedback to better our services for a growing and ageing population.”

Susan Day, quality improvement lead, said: “Not only is patient feedback a vital part of improving the care we provide, but staff led projects are also important.

“The QI projects we have already seen come to fruition have shown amazing results. These projects are working to reduce length of stay in hospital for patients, involve patients completely in their care and even reduce mortality rates.”

If you are visiting the trust during next week, make sure to visit the stands in the Atrium to find out more.