Residents at a council-run home in Haydon Wick gave government inspectors 'exceptional' feedback on how staff looked after them, and the home Fessey House has received an 'outstanding' mark for its care.

The latest Care Quality Commission report on the Home in Brookdene Haydon Wick gives an 'good' rating overall, but the inspectors were particularly impressed by how staff treat people living their.

The report said: "There was an exceptionally strong ethos within the service of treating people with dignity and respect. People were at the forefront of service delivery and the provider was committed to and passionate about providing a high-quality service.

“People were supported by exceptionally caring staff that knew them well and understood how to maximise their potential. People’s independence was highly promoted and they received support to achieve their goals.”

When inspectors visited in March there were 32 residents at the home, and it has responded to a report last year which said improvement was necessary.

One resident told the inspectors: “Staff are brilliant, top class. We have made good relationships, no problems at all.” Another said: “The level of care has been exemplary, and the efforts made by staff to keep service users stimulated and engaged are to be commended."

Brian Ford, Swindon Borough Council’s cabinet member for adults and health, said: “I am absolutely thrilled that the award-winning provision at Fessey House has been validated with this very good CQC inspection report.

"The staff work extremely hard and the comments from service users and family members sum up in a nutshell why the service was rated outstanding in the caring category.

“Fessey House has played an important role in our reablement programme, which has helped to stabilise the tremendous pressures on our adult social care budget so this independent judgement is welcome news indeed.”