A WILTSHIRE company that focuses on customer experience has turned its attention to helping businesses measure employees’ wellbeing and gauge how they are coping during the coronavirus pandemic.

Insight6, run by Richard and Lucy Knight in Salisbury, has adapted its nationwide customer survey tool to investigate how employees are feeling.

And the new Team Wellbeing Checker has uncovered some worrying trends.

Around a fifth of employees, when first questioned, say they are feeling demotivated working from home.

Of those coming into the workplace, 15 per cent do not feel safe with Covid-19 cases on the rise.

Mr Knight said: “Employees have always been part of what we look at, because employees are every business’s number one customer and they need looking after.

“As a business owner or senior leader, you can’t deliver a great customer experience until you deliver great employee engagement.

“But during this pandemic, employee engagement has taken on a new significance and really come to the forefront, when it is more important than ever to ensure business continuity and delivering what customers want.

“We have collated the national results from Team Wellbeing Checker and found that a fifth of employees working from home are feeling demotivated and – just as worryingly – many of those in the workplace do not feel safe.”

Team Wellbeing Checker gathers real time insights into how employees are feeling, whether they are based at home or in the workplace, through a series of mini questionnaires.

According to the research, when asked a second time, just three per cent no longer felt safe, and the numbers feeling demotivated dropped to 13 per cent.

The results are helping companies make decisions about if and when to bring people back into the workplace, and what extra measures they might need to take to help employees feel secure.

Richard added: “By using it, organisations are carrying out their duty of care to their employees and pre-empting any issues before they escalate.”