A CARE home ordered told to make improvements has been labelled Good for its overall service in a recent inspection. 

Orchid House in Whitworth Road was upgraded for being safe, effective, caring, responsive and well-led.

The unannounced inspection was carried out by the Care Quality Commission in March to look at the overall quality of the service. 

The care home was providing personal care and support for six adults with learning disabilities and autism at the time of the inspection. 

The report reveals people using the service felt safe, with staff receiving the right training to enable them to recognise signs and symptoms of abuse. 

One person’s relative said residents are “perfectly safe”, adding: “Every other day they sent photos or texts telling us what they are doing, whether they are well or unwell.”

Inspectors used a Makaton questionnaire to obtain feedback from six people. Makaton is a language programme using symbols, signs, and speech to enable people to communicate. 

“People received care and support in a caring environment which promoted their privacy, dignity and independence,” the report reads. 

“The provider took steps to make sure people could be involved in making decisions about their care and support.”

Choice Care Group took over the care home in May 2019 and partnered with Autism Wiltshire Care to run it. 

In the previous report published in January 2020, the home was rated Requires Improvement.

But this time inspectors said: “People’s needs were individually assessed, and this was reflected in the care support plan we looked at. 

“The provider took national standards and good practice guidance into account when assessing and planning people’s care and support.”

Inspectors confirmed residents were treated in a caring way by staff. 

“People and their relatives also told us positive relationships had been developed between staff and people using the service,” they said.

Last year’s report revealed medicines were not being given properly, an area which has since been improved. “Checks were carried out to make sure medicines were given to the person at the right time and in the right way,” the new report says.

During this inspection, measures to prevent and control infections were in place to protect residents from catching Covid-19. 

“We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If we receive any concerning information, we may inspect sooner,” the CQC said.

The Adver approached Choice Care Group for a comment. 

To read the full report visit: 

READ MORE: Damning Orchid House CQC report labels it 'requires improvement'