Customers have complained about a Swindon supermarket no longer being open for 24 hours a day.
The enormous Asda-Wal Mart at the Orbital Shopping Park changed its trading times on September 7 in order to carry out work on parts of the premises.
It is usually open around the clock from Tuesday to Friday but is on reduced hours until the work is completed, which is expected to be around the end of November.
The supermarket is currently open from 6am to 10pm Monday to Saturday, and between 10am and 4pm on Sundays.
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An Asda spokesperson said before the 12-week improvements scheme began: "We are making upgrades to our Swindon store. “As a result we will be temporarily closing overnight, we apologies for any inconvenience this may cause."
This has caught out customers who parked up expecting to pop in for a few bits and pieces, only to find the entrance doors firmly closed.
Some felt compelled to leave one-star reviews on the store’s Google page after this unexpected setback.
One, from a week ago, said: “Not 24hr. Closed on a Thursday at 12.30am.”
Another from around the same time went into more detail about their complaint: “This 24/7 store was closed at 10.30pm today. “All shutters were down, staff was ignoring the confused customers walking back and forth.
“I saw an article a few days later saying they are doing refurbishments and had posted notices... somewhere?
“There were about 10 people confused with me, none of us saw them. Their website also didn't say anything about altered times.”
A third review from two weeks ago, which is when the work commenced, said: “24 hours, I don’t think so.
“Finished work at 5am, went to go shopping, all closed, new opening times on the door closing at 10pm now. Change your website to new times.”
As of September 24, the store’s opening hours are still listed as 24-hour Tuesday to Friday, and have not been changed to reflect the temporary night-time closures.
This work has come about in response to cleanliness complaints made by customers.
The Adver previously reported on shoppers being “disgusted” by the state of the men’s toilets, with one calling them “the worst public toilets I’ve ever seen”.
The recent bad reviews stand out as most of the feedback given to Google about the Orbital Asda is positive, with four and five star reviews remarking on the size of the store, the helpfulness of the staff, and the range of goods on offer at reasonable prices.
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