Ward staff to start care with a ‘hello’

Great Western Hospital, where Woodpecker ward staff are taking part in the Hello my name is... campaign

Great Western Hospital, where Woodpecker ward staff are taking part in the Hello my name is... campaign

First published in News Swindon Advertiser: Photograph of the Author by , @SwindonAdver007

STAFF at the Great Western Hospital are supporting a national campaign aimed at improving compassionate care.

Throughout August staff on the Woodpecker ward have been taking part in the Hello my name is... campaign, which aims to remind healthcare staff about the importance of introducing themselves to every patient they meet and encouraging their peers to do the same.

The campaign was launched last year by Dr Kate Granger, a terminally-ill cancer patient who, during a hospital stay, observed that few staff introduced themselves when looking after her.

Woodpecker Ward staff are wearing special name badges to show their support for the campaign and are giving questionnaires to patients before and during the trial period.

Staff are also being asked to complete a questionnaire about how they are doing.

Dr Granger said: “During a hospital stay last summer I made the stark observation that many staff looking after me did not introduce themselves before delivering care.

“This felt wrong, so encouraged and supported by my husband we decided to start a campaign to encourage and remind healthcare staff about the importance of introductions in the delivery of care.

“I believe it is not just about knowing someone’s name, it’s about building a human connection, beginning a therapeutic relationship and building trust.

“In my mind it is the first rung on the ladder to providing compassionate care.”

Mal Stewart, Woodpecker Ward manager, said: “The name badges will help us to build trust and a rapport with those in our care.

“It will help patients, particularly those that are vulnerable, but it’s also a good starting point for building relationships with relatives, carers and our colleagues.”

For more information visit hellomynameis.org.uk.

Comments (8)

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9:15am Sat 23 Aug 14

staffnurz says...

We have been doing this for ages on our ward. I also would like to see Drs wearing name badge identification like the nurses.
Good for Woodpecker ward, nice to see a positive story about GWH.
We have been doing this for ages on our ward. I also would like to see Drs wearing name badge identification like the nurses. Good for Woodpecker ward, nice to see a positive story about GWH. staffnurz
  • Score: 7

9:46am Sat 23 Aug 14

Ollie Dognacky says...

staffnurz wrote:
We have been doing this for ages on our ward. I also would like to see Drs wearing name badge identification like the nurses.
Good for Woodpecker ward, nice to see a positive story about GWH.
The doctor that does the morning round on the men's ward could certainly do with joining in this scheme.
[quote][p][bold]staffnurz[/bold] wrote: We have been doing this for ages on our ward. I also would like to see Drs wearing name badge identification like the nurses. Good for Woodpecker ward, nice to see a positive story about GWH.[/p][/quote]The doctor that does the morning round on the men's ward could certainly do with joining in this scheme. Ollie Dognacky
  • Score: 3

7:15pm Sat 23 Aug 14

house on the hill says...

Fortunately have never been in hospital so can't comment on what the care is like but I would have expected this to be the norm rather than some sort of special campaign? No wonder so many complain about the care.
Fortunately have never been in hospital so can't comment on what the care is like but I would have expected this to be the norm rather than some sort of special campaign? No wonder so many complain about the care. house on the hill
  • Score: 3

8:43pm Sat 23 Aug 14

Wiltshirereader says...

Goodness me, a special campaign? Surely this is just common courtesy and good manners!
Goodness me, a special campaign? Surely this is just common courtesy and good manners! Wiltshirereader
  • Score: 3

9:54pm Sat 23 Aug 14

timt1964 says...

Wiltshirereader wrote:
Goodness me, a special campaign? Surely this is just common courtesy and good manners!
sadly courtesy is not common anymore,good manners do exist but its a sad state of affairs if someone who deals with the public needs to be told how to interact with them.maybe some of the ignorant staff at a certain superstore in west swindon could get similar training.
[quote][p][bold]Wiltshirereader[/bold] wrote: Goodness me, a special campaign? Surely this is just common courtesy and good manners![/p][/quote]sadly courtesy is not common anymore,good manners do exist but its a sad state of affairs if someone who deals with the public needs to be told how to interact with them.maybe some of the ignorant staff at a certain superstore in west swindon could get similar training. timt1964
  • Score: 1

11:50pm Sat 23 Aug 14

faatmaan says...

and how many of the non indigenous staff can clearly state those words, comprehend written communications and be competent enough to reply in a clear unmistakable manner ?
and how many of the non indigenous staff can clearly state those words, comprehend written communications and be competent enough to reply in a clear unmistakable manner ? faatmaan
  • Score: -4

1:29am Sun 24 Aug 14

Isthisthebestswindon cando says...

Wiltshirereader wrote:
Goodness me, a special campaign? Surely this is just common courtesy and good manners!
Absolutely, this is the minimum one should expect. I am genuinely stunned that a national campaign needs to be set up to cover a basic requirement.
[quote][p][bold]Wiltshirereader[/bold] wrote: Goodness me, a special campaign? Surely this is just common courtesy and good manners![/p][/quote]Absolutely, this is the minimum one should expect. I am genuinely stunned that a national campaign needs to be set up to cover a basic requirement. Isthisthebestswindon cando
  • Score: 2

8:10am Sun 24 Aug 14

house on the hill says...

Isthisthebestswindon cando wrote:
Wiltshirereader wrote:
Goodness me, a special campaign? Surely this is just common courtesy and good manners!
Absolutely, this is the minimum one should expect. I am genuinely stunned that a national campaign needs to be set up to cover a basic requirement.
Really surprised these comments are getting negative or no thumbs. It really is a sad indictment on society when people have to be taught or told to be polite and courteous. But are we really surprised?
[quote][p][bold]Isthisthebestswindon cando[/bold] wrote: [quote][p][bold]Wiltshirereader[/bold] wrote: Goodness me, a special campaign? Surely this is just common courtesy and good manners![/p][/quote]Absolutely, this is the minimum one should expect. I am genuinely stunned that a national campaign needs to be set up to cover a basic requirement.[/p][/quote]Really surprised these comments are getting negative or no thumbs. It really is a sad indictment on society when people have to be taught or told to be polite and courteous. But are we really surprised? house on the hill
  • Score: 2
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