THE quality of care delivered to Swindon’s most vulnerable has been recognised once again this month, with three providers praised by inspectors.
Westwood House, Community Access Network’s home in Waldron Close and Celtic Care Services were all found to comply with the strict standards expected from all health providers by the Quality Care Commission.
They are the latest to receive positive feedback from the body, following a series of inspections in December and January.
Last month The Orchards Residential Home in Wroughton, 24 Windermere, and the Eurodental practice in Old Town were all commended for meeting all five criteria of treatment, support, quality of care and staffing expected of them by the CQC.
Following an unannounced inspection on January 28, Westwood House, a home for people with learning disabilities in Old Town, was singled out for its warmth and welcoming atmosphere while staff were praised for the quality of care delivered.
“On entering Westwood House we found the atmosphere to be warm and welcoming,” inspectors said.
“We observed staff’s understanding of the care and support needed. The people who use the service we spoke with said that staff look after them well and a family member said their relative was really happy.
“We looked at people's individual records which incorporated their personal profile, support plans and risk assessments and found they encompassed the safety and well-being of people who use the service.
“We reviewed the provider's quality management system and records and found people were given the opportunity to provide feedback on the service and staff had received relevant training and supervisions.”
Selina Wall, the managing director at Voyage Care, the firm which runs the home, said the outcome was a testament to staff’s expertise and commitment to their charges.
“We are striving to provide the highest quality care to the people we support,” she said.
“Positive reports such as the one received by Westwood House recognise our commitment to quality and the hard work and dedication of the staff.”
Celtic Care Services, based at Norris Close, in Chiseldon, also complied with all the criteria expected by the watchdog, including care and welfare, complaints handling and medicine management.
Following an inspection on January 14, inspectors felt those cared for by the provider were in safe hands.
Community Access Network’s home, which looks after up to three people in Waldron Close, had been found lacking in medicine management at a previous inspection in November. Following the visit, staff altered the way in which they recorded medication and performed checks.
At an inspection in January, the Care Quality Commission could find no fault with the new system. As of this month, the service has now met all required standards of care.
Julie Murray, who is responsible for the service, said: “We are quite proud of the report. We merely had to redesign a form.”