SWINDON residents will be able to voice their opinions on proposals to change the way they contact customer services at the council.

A seven-week consultation on the borough council’s draft customer access strategy started this week and will run until Monday July 30.

Customers will be able to contact the council 24 hours a day, seven days a week from any location they choose on a digital device.

The authority says it wants them to be able to report potholes, order new recycling boxes or complete transactions from a variety of locations whether it be in their living room at home on their tablet, their mobile phone on the go, their laptop at work or local library computer.

But it has stressed they will still be able to get through to the customer contact centre if they are not comfortable using digital technology and staff will also be available to guide residents through the digital process and help them to use services online.

Keith Williams, Swindon Borough Council’s cabinet member for corporate and customer services, said: “I would strongly encourage as many residents as possible to read through the draft strategy, visit our website and share their thoughts on the customer access consultation.

"Resident input is absolutely key as we are committed to building a resident-focused strategy that lets them contact us in the way that suits them.

He added: “Resident feedback will be really helpful in building a strategy that benefits residents and helps us on our journey to make Swindon a great place to live and work.”

The consultation can be completed here: https://www.surveymonkey.co.uk/r/HSK3PLL.