Patients of Eldene Surgery will have the chance to meet their practice’s new provider.

Following months of problems under the management of call centre firm IMH, it was revealed last month that Victoria Cross Surgery would take on the running of Eldene from November 11.

The meeting, which will take place at Eldene Surgery on October 12 from 9.30am, will give patients the opportunity to hear updates on a range of initiatives being introduced.

These include extended opening hours, improved appointment availability and extra on-site healthcare staff.

Sarah Wilson, the practice business manager at Victoria Cross Surgery, said: “We know how unhappy patients of Eldene have been over the last year, and that many of those people may be weary of another new provider coming on board.

“However, unlike what has happened previously, this new arrangement pairs Eldene up with a well-performing GP practice from the local area, and we want anyone who might feel apprehensive to come along and have their concerns eased and any questions they answered.”

Anyone unable to attend the meeting can email their questions to admin.victoriacross@nhs.net