THE chief of one of the towns biggest employers is committed to recognising his own customers more after appearing on a TV show.

Npower chief operating officer Kevin McCullough assumed the identity of unemployed ‘Tom Nixon’ in tonight’s Channel 4’s award-winning Undercover Boss series to shadow employees from across npower in a bid to understand more about how the company supports its customers.

He experienced working life at Didcot Power Station, on the road as a Hometeam boiler engineer, joined the complaints team in a contact centre and the meter installation team.

Mr McCullough said: “I met some brilliant people trying to do their best for our company and it was humbling.

“There are things we need to fix and improve but this is now the start and not the end of a process,” he said.

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